Senior Executive - Global Experience Management (12-Month Fixed Term Contract) bei Freshfields

Are you passionate about legal research, data quality, and driving innovation through experience management? We’re looking for a proactive and detail-oriented professional to help shape how we capture and leverage our global credentials and matter knowledge.

As part of our dynamic Marketing & Business Development (MBD) team, you’ll work with cutting-edge tools like Litera’s Foundation platform and AI solutions to support pitches, proposals, and strategic initiatives. You’ll collaborate across teams, contribute to continuous improvement, and play a key role in enhancing our global client experience.

What You’ll Do:

• Act as a subject matter expert on our experience management system

• Support business development teams with credentials and content

• Deliver technical support and conduct complex experience searches

• Leverage AI tools to streamline data capture and reporting

• Monitor system usage and contribute to process improvements

• Build strong relationships across MBD, legal, and knowledge teams

What You’ll Bring:

• Experience in legal/business research within professional services

• Strong analytical, communication, and organisational skills

• Confidence working independently and collaboratively

• High IT literacy, including Microsoft 365 and data management tools

• Bonus: Familiarity with Litera Foundation, Power BI, SharePoint, or AI tools

What We Offer:

• Global Exposure & Development – Work with international teams and access tailored training

• Inclusive Culture – We celebrate diversity and foster a sense of belonging

• Innovation & Collaboration – Be part of a team that values fresh thinking and teamwork

• Flexible Working – We support work-life balance and wellbeing

• Career Growth – Opportunities to advance and make a real impact

Ready to take the next step in your career? Apply now and help us shape the future of experience management.

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered on the basis of their merit alone. We welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK in the role in question and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only if and when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case-by-case basis and take a number of relevant factors into account (e.g. the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.