Help Desk Specialist bei Patriot, LLC
Patriot, LLC · Colorado Springs, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Colorado Springs
Patriot, LLC is looking for a Helpdesk Specialist to join our team for support at the on-site location in Colorado Springs, CO. Telework is not permitted.
Requirements:
This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including
On-site five days per week in Colorado Springs, CO.
Active Secret Clearance required.
Due to contract parameters, U.S. Citizenship, without dual citizenship, is required.
3+ years of relevant experience (up to 2 years of experience may be substituted with education)
Participation in a rotational on-call schedule is required.
Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
This role supports a 24x7 Operations Center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.
Responsibilities
Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access.
Log, track, and resolve incidents using the government-provided trouble ticketing system.
Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution.
Escalate unresolved issues following the approved Escalation Plan.
Support the use of COTS/custom applications, peripheral devices, and backup systems.
Document daily operational activities and participate in status reporting.
Jetzt bewerben
Requirements:
This position includes flexible shift work that rotates based on customer needs, offering exposure to a range of schedules, including
On-site five days per week in Colorado Springs, CO.
Active Secret Clearance required.
Due to contract parameters, U.S. Citizenship, without dual citizenship, is required.
3+ years of relevant experience (up to 2 years of experience may be substituted with education)
Participation in a rotational on-call schedule is required.
Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
This role supports a 24x7 Operations Center. All candidates must be willing and able to perform up to 12-hour shifts, including weekends and holidays, on a rotating basis throughout the year.
Responsibilities
Provide frontline support for user-reported issues related to hardware, software, networking, telephony, and user account access.
Log, track, and resolve incidents using the government-provided trouble ticketing system.
Respond to calls and emails, provide timely updates to users, and close tickets upon confirmation of issue resolution.
Escalate unresolved issues following the approved Escalation Plan.
Support the use of COTS/custom applications, peripheral devices, and backup systems.
Document daily operational activities and participate in status reporting.
Jetzt bewerben
