
Application Support Analyst bei Petroineos Trading Limited
Petroineos Trading Limited · London, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in London
Key Responsibilities
- Provide technical, and where possible, functional support for IT Managed applications to investigate and attempt to resolve production issues.
- Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users.
- Where required escalate and ensure tracking and resolution of issues by 3rd line support (internal and 3rd parties)
- Understand the level of service and availability associated with each system (SLA’s) and strive to achieve this
- Ensure releases and changes are adequately managed, are correctly documented and have a sufficient roll back plan.
- Develop production support infrastructure, processes and procedures to improve the quality of service
- Clearly understand levels of support and boundaries of support for new software from delivery projects, ensuring projects provide adequate handover
- Develop and maintain clear documentation explaining how to resolve key software issues, this documentation should be continually refined as the product beds into its production use.
- Manage end of day application processes
- For specific systems, enter approved master data in to system (following business approval).
- Where required provide support in the fail over to disaster recovery environment
Skills, Knowledge and Expertise
- Degree or equivalent qualification in a relevant field preferred
- Understanding of ETRM systems ideally Openlink Endur, Amphora Symphony and/ or Planlogic EoS
- Understanding of core trading processes
- Proven ability to work within a team and drive improvements
- Adapt to and manage the changing priorities of the business, set realistic expectations and deliver to these expectations