Community Service Officer bei City of Naperville, IL, IL

About the Department

The City of Naperville’s Police Department seeks a part-time (30 hours/week) Community Service Officer (CSO), performing a variety of assignments to assist the Patrol Division. This position will work a Monday – Friday schedule (exact hours TBD) and includes working holidays. There may be occasions when the position is assigned to cover front desk duties. 

This position is represented by MAP 744. Wage rates and other benefits are subject to the language in the Collective Bargaining Agreement.

Position Duties

This particular Community Service Officer position will focus on vehicle service duties, to include tasks such as portering department vehicles to the City garage, completing vehicle inventory, and performing safety checks and monthly inspections on cars. This position may also perform other CSO functions, such as completing police reports, enforcing city ordinances, issuing parking citations, and directing traffic as well as the position may assist police officers in patrolling festival grounds at large community events, helping with crowd control, traffic, and parking, and assist motorists with directions, vehicle breakdowns, lockouts and towing. 

In addition, the position may cover front desk duties which include: greeting and assisting the public; completing criminal and non-criminal reports and walk-in accident reports; answering phones and directing calls; conducting follow-up calls and interviews; handling and submitting evidence; and fingerprinting.

The CSO position can involve extensive standing, bending and walking in all types of weather. 

Minimum Qualifications

One year of experience in a position affording heavy public contact, preferably in a law enforcement environment, a high school diploma (or equivalent) and a good driving record are the minimum requirements. Top candidates will possess 1-2 years of experience in a strongly-related field, demonstrated customer service skills, and proven abilities to deal effectively with the public. Associates degree is preferred. Previous law enforcement experience, knowledge of police practices and services, including Illinois criminal and traffic laws, experience handling criminal and non-criminal reports and knowledge of city ordinances, streets and geography is a plus.

Selected candidate will undergo a background check, polygraph exam, and post-offer drug screen

Other Qualifications

The City of Naperville, Illinois is a dynamic community of 153,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a collaborative working environment, a forward-looking leadership team, and a competitive benefits package.

Applications should be completed thoroughly, and resumes will not be accepted in lieu of an application but should be attached to the application.  Include all requested education, experience, attachments, and other information when applying. Incomplete applications are subject to rejection. Notifications to applicants will be sent electronically to the email address provided in the application.

THE CITY OF NAPERVILLE IS AN E. O. E.

CLICK HERE for the City of Naperville’s EEOP Utilization Report

The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.