Teller bei Champlain National Bank

Description

This position serves as the first point of contact for customers at various branch locations, as assigned. This role requires flexibility, as the Multi-Site Teller will be assigned to branches on an “as needed” basis based on operational needs, which could be with limited notice. The responsibilities include providing excellent service, processing transactions accurately and efficiently, and identifying and referring cross-sell opportunities. The ideal candidate should have a positive and professional demeanor, strong communication skills, and a commitment to maintaining accuracy and efficiency in a fast-paced environment. 

Requirements

Customer Service:

· Greet customers in a friendly and professional manner, creating a welcoming environment.

· Answer customer inquiries, provide account balance information, transaction history, and answer questions about service charges and handle minor customer complaints in a calm and professional manner.

· Resolve customer issues and provide relevant information in a timely and efficient manner.

· Identify customer needs and provide information on new products and services, directing customers to branch representatives as needed.

· Be comfortable having in depth discussions with customers regarding their banking activity, including uncovering potential risks such as fraud, scams and abuse. 

Transaction Processing:

· Process routine transactions, such as cashing checks, accepting deposits and loan payments, and handling withdrawals.

· Open and close various types of accounts, including checking and savings.

· Balance cash drawers and reconcile transactions accurately at the end of each shift.

· Inspect checks, bonds, money orders, and savings withdrawals to determine negotiability.

· Process credit card cash advances and handle foreign currency exchanges.

Operational Standards and Compliance:

· Maintain daily operational standards, including cash drawer security, balancing the cash drawer, and ensuring adequate supplies at the teller station.

· Comply with regulatory requirements, bank policies, procedures, and security protocols, including currency transaction reports, suspicious activity reports, and fraud prevention measures.

· Accurately record all transactions electronically throughout the shift.

· Maintain confidentiality of financial data and adhere to the privacy policy.

· Report any suspicious activities or security concerns to management.

Other Duties:

· Count and package coins and currency for shipments.

· Assist in ordering, receiving, verifying, and distributing cash.

· Perform administrative duties, such as answering phones, managing emails, keeping a clean lobby and workspace, and organizing files.

· May be responsible for bank opening and/or closing procedures.

· Participate in cross-training in other areas of the Bank, such as ATM, Vault, Savings Bonds, and Wire Transfers.

Perform any additional duties as assigned.