Senior Event Manager - DoubleTree by Hilton Hotel Kansas City - Overland Park bei Hilton (DoubleTree by Hilton)

DoubleTree by Hilton Hotel Kansas City – Overland Park is seeking a Senior Event Manager to join our dynamic team! In this role, you’ll lead the planning and coordination of exceptional group events at our beautiful property, ensuring every detail contributes to unforgettable guest experiences.

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.  May support and act on the behalf of the Director of Catering and Events. 

Specifically, your essential functions will be to perform the following tasks to the highest standards:

•    Organize, plan and prioritize your duties by developing plans and goals. 
•    Timely communication to internal and external clients via telephone, email, written documents or in person. 
•    Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 
•    Demonstrate knowledge of job systems, products, systems, and processes. 
•    Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
•    Selling and influencing both internal and external clients. 
•    Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
•    Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
•    Participate in customer site inspections and assist with the sales process as necessary. 
•    Other duties as necessary based on business needs.  
•    Regular attendance.  

 

#LI-JW1

%3Ch3 data-start=%22133%22 data-end=%22161%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EWhat We’re Looking For%3C/span%3E%3C/h3%3E%3Cp data-start=%22162%22 data-end=%22218%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ETo excel in this role, you should bring the following:%3C/span%3E%3C/p%3E%3Cul data-start=%22219%22 data-end=%22474%22%3E%3Cli data-start=%22219%22 data-end=%22264%22%3E%3Cp data-start=%22221%22 data-end=%22264%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E1+ years of hotel industry experience%3C/span%3E%3C/p%3E%3C/li%3E%3Cli data-start=%22265%22 data-end=%22325%22%3E%3Cp data-start=%22267%22 data-end=%22325%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EA positive attitude with strong communication skills%3C/span%3E%3C/p%3E%3C/li%3E%3Cli data-start=%22326%22 data-end=%22378%22%3E%3Cp data-start=%22328%22 data-end=%22378%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EA commitment to exceptional customer service%3C/span%3E%3C/p%3E%3C/li%3E%3Cli data-start=%22379%22 data-end=%22474%22%3E%3Cp data-start=%22381%22 data-end=%22474%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EFlexibility in scheduling, including weekend availability based on group business needs%3C/span%3E%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp data-start=%22476%22 data-end=%22571%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong data-start=%22476%22 data-end=%22504%22%3EPreferred Qualifications%3C/strong%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EWhile not required, the following would give you an advantage:%3C/span%3E%3C/p%3E%3Cul data-start=%22572%22 data-end=%22878%22%3E%3Cli data-start=%22572%22 data-end=%22629%22%3E%3Cp data-start=%22574%22 data-end=%22629%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EPrior events experience within the hotel industry%3C/span%3E%3C/p%3E%3C/li%3E%3Cli data-start=%22630%22 data-end=%22665%22%3E%3Cp data-start=%22632%22 data-end=%22665%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EFamiliarity with Delphi.fdc%3C/span%3E%3C/p%3E%3C/li%3E%3Cli data-start=%22666%22 data-end=%22746%22%3E%3Cp data-start=%22668%22 data-end=%22746%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EA genuine passion for events with a drive to achieve goals and objectives%3C/span%3E%3C/p%3E%3Cp data-start=%22749%22 data-end=%22808%22%3E%26nbsp;%3C/p%3E%3C/li%3E%3C/ul%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EThe Benefits:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHilton is proud to have an award-winning workplace culture ranking%26nbsp;#2 Best Company To Work For in the U.S.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:Arial;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EWe support the mental and physical wellbeing of all Team Members so they can Thrive%26nbsp;personally and professionally%26nbsp;in a diverse and inclusive environment, thanks to innovative programs and benefits such as:%26nbsp;%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:12px 0px;orphans:2;padding:0px 0px 0px 20px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 type=%22disc%22%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EAccess to your pay when you need it through DailyPay (Based on hotel)%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHealth insurance%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EComplimentary Parking%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EUncapped Quarterly Bonus Potential%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EDiscounted Employee Meal per day%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cp%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EDiscount at On Site Starbucks%26nbsp;%3C/span%3E%3C/p%3E%3Cp%3E%26nbsp;%3C/p%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ECareer growth and development%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ETeam Member Resource Groups%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ERecognition and rewards programs%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EGo Hilton travel discount program%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EBest-in-Class Paid Time Off (PTO)%26nbsp;%26nbsp;%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3ESupportive%26nbsp;parental leave%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EEmployee stock purchase program (ESPP) - purchase Hilton shares at 15% discount%3C/span%3E%3C/li%3E%3Cli style=%22line-height:1.25;%22%3E%3Ca style=%22color:rgb(4, 95, 171);line-height:inherit;text-decoration:none;%22 target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EDebt-free education%3C/span%3E%3C/a%3E%3Cspan 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0px;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;width:968.125px;word-spacing:0px;%22 data-bind=%22css: %24component.getBlockCellCss(%24data, 0)%22%3E%3Cdiv class=%22block__field--wide-rich-text%22 style=%22flex-basis:100%;%22 data-bind=%22attr: {id: %24data.name + %27-container%27,%0A class:(%0A %24data.displayType === %27InputTextArea%27) ? %27block__field--full-width%27 : %0A (%24data.displayType === %27InputRichText%27 || %24data.name === %27descriptionExt%27 || %24data.name === %27qualificationExt%27 ||%0A %24data.name === %27descriptionInt%27 || %24data.name === %27qualificationInt%27) ? %27block__field--wide-rich-text%27 :%0A %27block__field--edit%27}%22 id=%22descriptionExt-container%22%3E%3Cdiv class=%22oj-form-control block__field-rtfValue %22 style=%22margin-bottom:5px;padding-bottom:5px;vertical-align:middle;%22 data-bind=%22attr: {id: %24data.name + %27-value%27, formFieldId: %24data.name},%0A html: %24component.getFieldValue(%24data)%22 id=%22descriptionExt-value%22 formfieldid=%22descriptionExt%22%3E%3Cp style=%22font-family:arial;font-size:10.5pt;margin:0in;%22%3E%3Cspan style=%22color:rgb(0,0,0);font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3ESales Incentive%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;font-size:10.5pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22font-family:arial;font-size:10.5pt;margin:0in;%22%3E%3Cspan style=%22color:rgb(0,0,0);font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHilton offers a best-in market SIP (Short-Term Incentive Plan) to our Sales, Catering %26amp; Events teams to reward our employees for their contributions to our company’s financial success. The Plan includes a quarterly component worth 20% of bonus eligible earnings. The quarterly incentive may have multiple individually weighted objectives, meaning multiple opportunities to earn a payout%3C/span%3E%3C/p%3E%3Cp style=%22font-family:arial;font-size:10.5pt;margin:0in;%22%3E%26nbsp;%3C/p%3E%3Cp style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWhat is it like working for Hilton?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin:0px 0px 12px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:12px;%22%3EHilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!%3C/span%3E%3C/p%3E%3Ch2 style=%22color:rgb(37, 37, 37);font-family:inherit;font-size:revert;font-style:normal;font-weight:revert;margin:0px 0px 5px;padding:0px;%22%3E%3Cspan style=%22font-family:Verdana, Geneva, sans-serif;font-size:8px;%22%3EEOE/AA/Disabled/Veterans%3C/span%3E%3C/h2%3E%3C/div%3E%3C/div%3E%3C/div%3E Jetzt bewerben