Dispatcher bei City of Novato, CA
City of Novato, CA · Novato, Vereinigte Staaten Von Amerika · Onsite
- Optionales Büro in Novato
About the Department


THE CITY OF NOVATO IS RECRUITING
FOR
- Receives general supervision from the Technical Services Supervisor.
- When serving as a Communications Training Officer, may supervise dispatcher trainee.
Position Duties
- Receive 9-1-1 emergency calls from the public requesting police or other emergency services; determine nature and location of emergencies, determine priority and dispatch emergency units as necessary and in accordance with established procedures.
- Maintain contact with all units on assignment; maintain status and location of police field units using the police radio and Computer Aided Dispatch system.
- Answer non-emergency calls for assistance, answer maintenance service emergencies on weekends and holidays.
- Coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.
- Enter, update and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
- Perform a variety of record keeping, filing, indexing and other general clerical work; maintain a variety of logs relating to public safety activities.
- Assist with matron duties including searching apprehended suspects; perform fingerprinting activities for the public.
- Test and inspect equipment as required.
- Appear in court to present evidence and testimony in connection with criminal prosecution.
- Trains new employees in dispatching procedures, techniques, and methods, as well as relevant department policies and regulations.
- Promotes community policing; attends community meetings; and participates in community-based events and programs.
- Perform related duties as assigned.
Minimum Qualifications
- Principles, practices, and procedures of emergency communications for police.
- Local geography, including street, highways, and public facilities.
- Standard radio broadcasting procedures and rules.
- Correct English usage, spelling, punctuation and grammar.
- Modern record-keeping techniques and office procedures, practices and equipment.
- Establish and maintain cooperative and effective working relationships with those contacted in the course of work.
- Operate dispatch, teletype and other office equipment.
- Interpret state and federal communications and department regulations, policies, and procedures.
- Exercise good judgment, remain calm, and make sound decisions in emergency situations.
- Learn standard broadcasting procedures of a police radio system.
- Learn to operate a computerized public safety communication system.
- Effectively communicate with and elicit information from upset and irate citizens.
- Deal courteously and effectively with the public
- To organize, communicate, and work cooperatively with diverse communities.
- Comprehend and accurately give directions
- Type at a speed necessary for successful job performance.
- Understand and follow oral and written instructions.
- Work various shifts as assigned.
- Work effectively in high stress environments.
- Communicate clearly and concisely, both orally and in writing.
Other Qualifications
Environmental Conditions:
Dispatchers work within a communications center, with multiple consoles and monitoring equipment.
Dispatchers use various technologies including phone systems, computer-aided dispatch (CAD) systems, mapping systems, and radio communication equipment.
Dispatchers may handle a high volume of calls and must make quick decisions, often under pressure.
Dispatchers work around the clock, requiring them to work various shifts, including nights, weekends, and holidays
Physical Conditions:
Dispatcher’s work involves extended periods of sitting or standing, often while wearing headsets.
Dispatchers need sufficient hearing and vision to use technical equipment and use of hands to handle, feel, operate office equipment.
Must have mental capability to interpret people and situations, perform multiple concurrent tasks, and work in highly emotional and emergency situations.
Exposed to computer screens, radios, and electrical energy.
The City of Novato is an Equal Opportunity Employer
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