Operational Excellence Principal bei Domestic & General
Domestic & General · Nottingham, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in Nottingham
Operational Excellence Principal
Location: Hybrid – occasional travel to our Nottingham office
Job Type: Full-time, Permanent
Closing Date: Tuesday 14th October
At Domestic & General, we’re always looking for smarter ways to work. As our new Operational Excellence Principal, you’ll play a key role in driving process improvement and embedding a culture of continuous improvement across the business.
You’ll lead Lean Six Sigma reviews, manage improvement projects, and help build a consistent and effective approach to process documentation. This is a hands-on role with real impact—supporting our strategic goals to reduce inbound calls, minimise complaints, and increasing first-time fix rates.
Key Responsibilities:
Map D&G’s operational processes to Level 3 and Level 4, including the development and maintenance of standard work instructions
Maintain D&G’s process library by ensuring all updates to processes and standard work instructions are accurately captured, with relevant owners informed—preserving a single, reliable source of truth.
Lead and deliver complex, end-to-end continuous improvement reviews using Lean Six Sigma methodologies to enhance processes, performance, and cost efficiency.
Collaborate with cross-functional teams to analyse operational performance, identify improvement opportunities, and develop tailored solutions with measurable outcomes.
Manage improvement projects from initial scoping and stakeholder alignment through to implementation and hypercare, ensuring sustainable change and demonstrable impact.
Monitor initiative progress, track key performance indicators (KPIs), and ensure alignment with strategic objectives and regulatory requirements.
Apply a solid understanding of process improvement tools and techniques, including the DMAIC framework.
Maintain the process hierarchy and ensure associated policies, standard operating procedures, process maps, and documentation are kept up to date.
Identify and promote best-in-class practices across the organisation.
Work closely with the IK Lead and the Change & Adoption Practice to support successful implementation and adoption of improvements.
Build and maintain strong relationships across Operational (Sales and Service) teams and the wider business.
Demonstrate strong project management capabilities to deliver initiatives effectively.
Utilise advanced data analysis and interpretation skills to inform decision-making and improvement strategies.
Communicate effectively at all levels of the organisation, with the ability to influence and engage stakeholders.
Act as deputy for the Operational Excellence Manager when required.
What we’re looking for:
Extensive experience in process mapping (ideally BPMN 2.0)
3–5 years in a process improvement role, leading cross-functional teams
Certified Lean Six Sigma Green Belt
Proven ability to apply Lean Six Sigma methodologies, including Value Stream Mapping, TIM WOODS, FMEA, and 5 Whys.
Strong communication skills—able to simplify complex information
Customer-centric mindset with a passion for continuous improvement
Solid project management experience, with a track record of delivering initiatives on time and within scope.
Skilled in stakeholder management and influencing at all levels
Deep understanding of operational environments, including contact centres and regulated industries
We offer lots of great benefits! Some of which include:
Competitive salary and annual discretionary bonus
25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
Training opportunities as well as clearly defined career progression
Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
Attractive company pension scheme
Life assurance – employer funded cover of 4x basic salary
Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
Salary Finance – access to savings and borrowing through payroll
Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
Travel Loans – interest free loans to help spread the cost of annual travel tickets
Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
Employee discounts – with a range of discounts for 100s of online and high street retailers
If you're a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application.
Don't forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application.
Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please note that we have a thorough referencing process, which includes criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
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