TPA Claims Handler (Content & Gadget) bei Claims Consortium Group

We are looking for a customer service professional with experience in call handling that are wanting to expand on their experience or join a new sector. 

With over 100+ years of combined claims experience, our TPA leadership team are on hand to help you thrive, cross-skill across insurance products, and support you through industry qualifications.

If you want to be part of a team who are in an exciting period of growth, now is the time!

Where: Hybrid with our Newcastle under Lyme office, ST5 with a minimum of 3 days per week from the office. 
When: Monday - Friday, 7.5 hours per day, with a 1 hour lunch, 37.5 hours per week
Salary: Starting from £23,809.50pa

What you will be doing:

• Owning a caseload of insurance claims across a multi-client team
• Being available to field calls from customers, clients and suppliers.
• Being responsible for the pivotal part of the customer journey in regard to their insurance claim
• Engaging with clients, customers, and suppliers via an omni channel approach which includes email, phone, and our bespoke messaging service

What we need from you:

• Previous customer service experience 
• Previous Insurance industry experience (Household) - desirable but not essential 
• Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)
• Good communication skills 
• Good organisation skills

Don’t think you meet all the skills and qualifications listed? Studies have shown individuals with protected characteristics, such as women, people of colour or those in Neurodiverse groups (and many more) are less likely to apply for a role if they don’t meet all the requirements on a job advert. Claims Consortium Group strives to lead the way in creating a culture that promotes not only an equal but more importantly, an inclusive workforce that allows all our employees to be their authentic selves. If this role is something you’re excited about, but your experience doesn’t align with every qualification outlined, don’t stress it, we would encourage you to still apply as you may be the just the candidate we are looking for, for this position or another role.