Operations Director bei Canarywharf

Department: CWML Executive

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Company: Canary Wharf Management Limited

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Reporting to: Managing Director - Operations

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JOB SUMMARY

To make a significant contribution to CWG’s portfolio of owned buildings and the wider estate.

This role involves leading a team to ensure optimal performance, tenant satisfaction and adherence to our company standards. Responsible for overseeing the strategic, operational and financial aspects of the infrastructure portfolio for the Canary Wharf, Wood Wharf and Southbank Place estates. Management of service delivery and continuous improvement programme for the centralised FM helpdesk.

Lead the Quality Assurance Department, providing strategic oversight of non-financial audits across CWG departments. Strategic management of the logistics service to CWML managed buildings.

Salary up to £150,000
4 days in the office/ 1 day WFH

MAIN RESPONSIBILITIES

• Develop and implement long-term strategies to deliver high standards across the identified area of operations.
• Oversee daily service delivery of planned and reactive maintenance, landscaping, logistics and estate cleaning.
• Set and manage budgets for Canary Wharf Estate, Wood Wharf Estate, Southbank Place and North Quay (future development). Analyse financial reports to ensure budget targets are met and implement cost control measures.
• Oversee the Infrastructure Asset Replacement Programme, ensuring that finance for major items is effectively managed across budget periods and that any reserve fund contingency is fit for purpose.
• Maintain effective communication with stakeholders, representing CWM and forging contacts with key decision makers.
• Ensure that all managers are provided with the required staffing to maintain the standards and quality expected of the prestigious buildings at Canary Wharf. The emphasis is on customer focused service delivered by a dedicated team of property professionals who appreciate and understand our tenants’ business demands.
• Take overall responsibility for the effective operations of the centralised helpdesk, asset registers and staffing provision for all estate, buildings/floors/areas managed by CWM.
• Manage the existing CAFM system, ensuring that the required maintenance is completed as per the SFG20 and statutory guidelines.
• Effectively manage outsourced contracts with KPI’s and service level agreements. Conduct regular reviews of suppliers and oversee tender processes.
• Effectively manage areas transitioning from construction sites to public realm, including budget control, staffing resources and resolution of snagging issues.
• Strategic management of the logistics service delivery to CWML managed buildings, retail malls and courier rooms.
• Set up and manage a central store, ensuring that all equipment purchases are procured in line with budgets and benchmarked according to our defined procedures.
• Liaise with other CWG departments as necessary and appropriate and to promptly provide assistance and support as and when requested. In liaison with the Group Fire Safety Environment Manager to ensure that CWML complies with all appropriate and relevant statutory legislation and requirements.
• Management of the Southbank Place Estate, including key tenant relationships, budget oversight and close liaison with commercial, retail and residential stakeholders. Collaborate closely with the asset management team and joint venture partners.
• Lead the Quality Assurance Department, providing strategic oversight of non-financial audits across CWG departments and key suppliers.

PERSON SPECIFICATION

• A proven experience of premises and environmental management of multi-occupied properties with both office and retail space is essential.
• A relevant professional or technical qualification is essential, together with membership of a relevant professional organisation.
• Previous experience of extensive staff management is essential, together with development and performance management.
• The incumbent must be numerate, possess excellent communication skills and have the ability to motivate/organise staff resources effectively and efficiently.
• Experience in financial and budgetary control/ management is essential.
• Ability to manage multiple complex projects and write concise comprehensive reports.

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.

Early applications are encouraged as we reserve the right to appoint at any point.

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