Claims Administrator - Temporary bei marshmallow

About Marshmallow

We exist to make migration easy.

A systemic problem of this magnitude requires a team of curious thinkers who relentlessly pursue solutions. Those who constantly challenge the why, dismantle assumptions, and always take action to build a better way.

A Marshmallow career is built on a cycle of continuous growth, with learning at its core. You will be challenged to raise the bar on your capabilities and supported with the right tools and guidance to do so. This ensures you can deliver impactful work and drive change.

If life at Marshmallow sounds like it could be for you, explore our Culture Handbook to find out more.

Move our mission, and your career, forward.

This is a temp-perm opportunity and we are looking for people who are immediately available

The Claims Team

We believe that the claims experience can be so much better in the insurance industry! So, our mission is to deliver the most delightful and efficient claims experience to our customers.

Working in a startup means that you have to be adaptable and excited by the prospect of moving fast.

We are committed to re-imagining the claims experience, and you will play a key role in delivering a best-in-class service for our customers.

What you’ll be doing

• Receiving inbound phone calls from third party drivers who have been involved in an accident with a Marshmallow customer

• Providing updates to third party drivers who are using our claims services, ensuring they receive a high quality, professional and empathetic service.

• Raising payments in a timely manner and with accuracy.

• Responding to customer inquiries and emails and actioning supplier communications.

• Using your initiative as well as various tools to locate driver contact details and cross referencing information between various databases

• Occasionally taking inbound call to register new claims, providing outstanding service and ensuring customer needs are taken care of sensitively and effectively

• Proactively spotting patterns in the frustrations of our customers, identifying where and how we can change our processes to improve results

• Liaising with our partners to ensure a seamless customer experience.

Who you are

• Naturally empathetic, you know how important it is to deliver exceptional service to customers over the phone and by email

• Someone who enjoys the challenge of tracking down the right people to speak to, and then perfecting the best sales strategy

• You enjoy problem-solving and can make decisions quickly

• You are a quick learner and embrace change

• You are a self-starter who likes to take ownership

• You are organised and can be relied upon to get things done

What we're looking for from you

• The ability to utilise your enthusiasm to positively influence customers

• Desirable: experience in a customer facing role requiring persuasion skills such as Sales or Fundraising

• Excellent written and verbal communication skills, including a confident telephone manner

• Ideally some experience of inbound and outbound phone calls

• Desirable: knowledge of motor claims processes

Our process

We break it up into 2 stages:

• Initial call with a member of our Talent Acquisition team (15-20 mins)

• A skill-based interview with two members of the Claims Team (30 mins)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give personal feedback on each application.

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we're committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We're working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.