Customer Associate/Laborer/Roving Store Worker bei Army and Air Force Exchange Service (AAFES)

Your Fort Hood Exchange is looking for talent like YOU to be an integral part of our award-winning team! 
We are looking for Customer Experience Associates, Laborers, and Roving Store Workers in various locations.
Interested in working at a particular location?  Have questions? Call the Fort Hood Exchange Recruiting Office at 254-532-9514, select option 1!


Customer Associate (Must be 21 or older):
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front-end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3^rd of our earnings annually to the military community.
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate at the Exchange?

• Greet every customer with eye contact and smile in your authentic way
• Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
• Complete transactions accurately and efficiently while engaging customers in appropriate conversation
• Help customers by following the proper procedure for bagging merchandise and moving large or heavy items

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications

• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Cash handling experience preferred
• Excellent communication skills
• Basic computer skills
• Retail experience preferred

Laborer (18 or older, depending on location):
As a Laborer at the Exchange, you are responsible for efficiently unloading, moving, stocking, and pricing merchandise which ranges across a wide variety of items across all departments. You will perform minor facility maintenance and contribute to the cleanliness of the store, both inside and out. You are on the front lines of ensuring our customers have an extraordinary shopping experience – without you, there would be nothing on the shelves!
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Stocker at the Exchange?

• Follow all safety guidelines and operating procedures
• Deliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasks
• Unload, break-out and stock merchandise with efficiency and accuracy
• Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to lift up to 40 pounds (occasional lifting up to 50 pounds)
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge

Additional Qualifications/Requirements:

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills

Roving Store Worker (21 or older):
As a Roving Store Worker, under designated supervision, this position performs patron support and crafts & trades duties that are not higher or equivalent to an HPP2. May work in retail or food facility.  May prepare and serve simple foods and beverages, basic stocking or other crafts & trades HPP2 duties.  May operate cash register or other sales related equipment.  Assess customer needs by actively listening and providing solutions to maximize customer satisfaction and loyalty. Work may be assigned in more than one facility.

1. May operate an oven, roller grill or other kitchen equipment in a situation where set procedures are followed and where cooking skills are not involved.  Serves and prepares heat & eat items to include but not limited to pizza, hot dogs, and snack items with related condiments or complimentary foods.  Ensures heat & eat items are properly heated or cooled, as appropriate.
2. Maintains required level of sanitation and cleanliness of work area.
3. Maintains required documentation, checks returned inventory, prepares daily cash report, and other related documentation 

OR

1. May take merchandise from the stockroom to the sales floor.  Displays and replenishes merchandise in a neat and presentable fashion in accordance with instructions.
2. May ring sales on cash register or other sales related equipment and makes change.  Collects and verifies cash, credit cards/checks, etc.  May enter new accounts, sales transactions, refunds and/or related transactions.
3. Assists in ensuring optimum stock availability by taking periodic stock counts, advising management of slow moving, out of stock, defective and damaged merchandise. Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.
4. May stock appropriate food or retail supplies prior to selling period and replenishes food, beverage or retail items, as required.  May assist in maintaining shelf labels. Perform random price verification and initiate necessary corrective action.
5. Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight.  Keeps their needs foremost and creates a welcoming environment, actively engages and builds trust relationship with the customer in order to deliver a personalized customer experience.
6. Performs other related duties as assigned.

Actively communicates the benefits of the in-store credit card to customers in order to drives sales growth and increase customer loyalty.

Intermittent

Completion of High School or the equivalent.

No

Various

$15.00

$17.70

United States - Texas - Fort Hood

We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide.  An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families.  In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.