Executive Vice President of Operations bei undefined

About the Role:

The Executive Vice President of Operations in the Telecommunication Services industry is a senior leadership role responsible for overseeing and optimizing all operational aspects of the company to ensure efficiency, scalability, and customer satisfaction. This role involves strategic planning and execution to drive operational excellence across network infrastructure, service delivery, and customer support functions. The EVP of Operations will collaborate closely with other executive leaders to align operational goals with the company’s overall business objectives and growth strategies. They will lead large, cross-functional teams, manage budgets, and implement innovative processes and technologies to maintain competitive advantage. Ultimately, this position ensures that the company delivers high-quality telecommunication services reliably and profitably while adapting to evolving market demands and regulatory requirements.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Telecommunications, Engineering, or a related field.
• At least 15 years of progressive leadership experience in operations within the telecommunications industry.
• Proven track record of managing large-scale operational teams and complex projects.
• Strong knowledge of telecommunication networks, service delivery models, and industry regulations.
• Demonstrated ability to develop and execute strategic operational plans that drive business growth.

Preferred Qualifications:

• Master’s degree in Business Administration (MBA) or a related advanced degree.
• Experience with digital transformation initiatives and implementing advanced operational technologies.
• Familiarity with regulatory compliance frameworks specific to telecommunications.
• Experience working in a multinational or highly regulated environment.
• Certifications in project management, Six Sigma, or operational excellence methodologies.

Responsibilities:

• Develop and implement comprehensive operational strategies that support the company’s growth and service quality objectives.
• Oversee daily operations across network management, service delivery, customer service, and technical support departments.
• Lead, mentor, and manage senior operations managers and their teams to achieve performance targets and operational KPIs.
• Collaborate with the executive leadership team to align operational initiatives with financial goals and market expansion plans.
• Drive continuous improvement initiatives to enhance operational efficiency, reduce costs, and improve customer satisfaction.
• Ensure compliance with industry regulations, safety standards, and company policies across all operational activities.
• Manage vendor relationships and negotiate contracts to optimize service quality and cost-effectiveness.
• Analyze operational data and market trends to identify risks and opportunities, making data-driven decisions to improve outcomes.
• Champion the adoption of new technologies and automation to streamline operations and support innovation.
• Represent the operations function in board meetings and external stakeholder engagements.

Skills:

The required and preferred skills are essential for effectively leading and optimizing operations in a dynamic telecommunications environment. Strategic thinking and leadership skills enable the EVP to set clear goals and inspire large teams to achieve operational excellence. Strong analytical skills are used daily to interpret complex data, identify trends, and make informed decisions that improve service delivery and reduce costs. Communication and negotiation skills are critical for collaborating with internal stakeholders, managing vendor relationships, and representing the company externally. Additionally, technical knowledge of telecommunications systems and regulatory requirements ensures compliance and supports the successful implementation of innovative operational solutions.