INTERNAL APPLICANTS ONLY HR Data and Admin Support Officer bei London Borough of Waltham Forest

***Internal Applicants Only***

Organisation: London Borough of Waltham Forest

Salary: Scale 6/SO1  £35,520 - £39,276  - subject to evaluation

Contract Type: Full Time, Fixed Term/Secondment 

Working hours per week: 36 Hours

Application Deadline: 15/10/2025

Reference: 1857

About Us: 

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. 

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. 

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. 

The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email [email protected] so we can arrange an alternative application method. 

About the role: 

We're seeking a dedicated HR Data and Admin Support Officer to join our exciting HR team. 

The role will play a critical role in supporting our HR department and ensuring the effective delivery of HR services across the council. This role will involve providing efficient, professional administrative and data support to the HR team, with a focus on coordinating the job evaluation process, delivering accurate HR data and reporting, and supporting general HR team tasks to ensure smooth and effective service delivery. This role will be working closely with the HR Business Partners to maintain a positive and productive work environment. 

>> Click here to download the Role Profile << 

Key Responsibilities: 

Co-ordinate the Job evaluation process, ensuring teams stick to timelines and issues are raised in a timely fashion. 

Maintaining an up-to-date and effective Hornbill rota to ensure consistent staffing levels and support operational continuity, including making adjustments as needed to meet service requirements.

Responding promptly and accurately to general queries, providing clear information or guidance, and escalating issues when necessary to ensure timely resolution.

Assigning service tickets to the appropriate team members based on expertise and workload, ensuring efficient resolution and balanced task distribution.

Strong focus on data gathering and analysis to support day-to-day decision making.

Sourcing data from Oracle, ensuring that all data measurements are accurately recorded, and providing accurate, complete, relevant reports for both internal and external use.

All data recorded and stored in line with compliance national standards and can be shared, as appropriate, with other agencies.

Prepare and analyse data to produce intelligence and insights about council services and the borough

Contribute to the delivery of Data Analysis projects and initiatives.

Monitor and coordinate on a regular basis new staff sign-ups to Employee Benefits scheme and upload details on to supplier database.

Assist in coordinating meetings and communications with trade union representatives and for CPD sessions, including scheduling, room bookings, and distribution of agendas and materials.

Attend union-related meetings as required, taking accurate and impartial minutes.

Key Requirements: 

• Experience of having worked in a fast paced, customer focused environment. 
• Good knowledge and application of IT systems and software packages.
• Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service. 
• Excellent levels of literacy and numeracy. 
• Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others.
• Ability to deal diplomatically and confidentially with a wider range of customers both internally and externally.
• Ability to identify improvements to processes and systems (at a level appropriate to the role) and to share the recommendations with the wider team. 
• High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
• Strong time management skills.
• High level of flexibility, a positive attitude and ability to adapt to changes.
• Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
• Clear communication skills.
• Ability to build strong relationships.
• Goal-oriented focus with the customer in mind.
• Knowledge and experience of basic data analysis tools, such as Excel.
• Previous experience in data exploration and analytics. 
• A keen interest to learn data analysis techniques such as statistical modelling, natural language processing and more. 

Indicative Qualifications

• Educated to A-level or equivalent, preferably with a least one relevant subject or related discipline (e.g. ICT, Maths, Economics, Science)
• Minimum 5 A*-C (incl English and Maths) at GCSE, or equivalent
• Relevant NVQ Level 2 or 3 qualification

Terms and conditions:

The below terms and conditions apply to this role: 

Interested candidates are invited to submit their applications online by pressing the ‘Apply’ button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.  

Equal Opportunity Employer: 

Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. 

To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy. 

We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview. 

For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us. 

Contact Information: 

If you have any questions about this vacancy or the application process, please contact John Adeniyi, HR Business Partner at [email protected]. 

If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at [email protected]. 

Click here for further information on the Human Resources recruitment privacy notice.