Support Services Specialist - Dental Patient Business Office bei University of Iowa

Join our Business Office team at the College of Dentistry! We are seeking a passionate and detail-oriented person to play a key role in supporting our dentistry revenue cycle. You will be contributing to our success by helping patients navigate the complexities of insurance and ensuring their financial well-being! For a full job description, please send an e-mail to [email protected].

Responsibilities:

·         Insurance Coordination and Financial Counseling/Planning

o   Counsel dental students and patients on estimated insurance coverage/benefits and out of pocket expenses for upcoming appointments.

o   Set up monthly payment plans per college guidelines.

o   Advise providers on maximizing insurance benefits for patient care.

o   Communicate insurance coverage lapses or maxed benefits to providers and managers.

o   Forward preauthorization and claim appeal requests to appropriate offices.

o   Monitor patient accounts, initiate refunds, and contact delinquent accounts.

·         Account Management

o   Collect balances and down-payments, record transactions in Patient Accounting System (PAS).

o   Reconcile cash collections, ensuring financial accuracy.

o   Process credit card transactions.

·         Student Education

o   Instruct students on checking insurance eligibility and benefits.

o   Guide students in formulating affordable treatment plans.

o   Communicate necessary documentation for successful insurance claims adjudication.

·         Communication and Collaboration

o   Share relevant information with the team for streamlined operations.

o   Direct patient complaints to Patient Representatives for resolution.

Salary:                  $49, 968 (Pay Grade: 3A)

Schedule:            Monday – Friday, 8:00am – 5:00pm

                                May require occasional overtime.

Work Location: On-Site

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%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Arial;mso-bidi-font-weight:bold;%22%3EBachelor’s degree or equivalent combination of education and relevant experience.%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-font-weight:bold;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin:0in 0in 0in .25in;mso-add-space:auto;mso-list:l0 level1 lfo1;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; 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%3C/span%3EExcellent written, verbal, and interpersonal communication skills.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp; %3C/span%3EStrong attention to detail and ability to maintain a high level of accuracy.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp; %3C/span%3EProficiency with word processing, spreadsheets, calendaring, and presentation software (i.e. Microsoft or Google).%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp; %3C/span%3EDemonstrated ability to maintain professionalism and handle difficult and complex situations.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp; %3C/span%3EDemonstrated active listening skills.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp; %3C/span%3EExperience utilizing conflict management/resolution skills and de-escalation techniques.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin:0in 0in 0in .75in;mso-add-space:auto;mso-list:l0 level2 lfo1;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3Eo%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22mso-color-alt:windowtext;%22%3EDemonstrated ability to facilitate positive outcomes by collaborating and working in a team environment.%3C/span%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-font-weight:bold;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Cstrong%3EDesirable:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli class=%22MsoListParagraphCxSpFirst%22 style=%22line-height:normal;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EKnowledge of Health Insurance Portability and Accountability Act (HIPAA).%3Cspan style=%22mso-ascii-font-family:Calibri;mso-hansi-font-family:Calibri;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EKnowledge of healthcare billing and revenue cycle.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAwareness of evolving insurance industry submission trends/changes.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoListParagraphCxSpMiddle%22 style=%22line-height:normal;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EExperience utilizing electronic health records.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3Cli class=%22MsoListParagraphCxSpLast%22 style=%22line-height:normal;text-indent:-0.25in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22mso-list:Ignore;%22%3E·%3C/span%3E%3Cspan style=%22font-feature-settings:normal;font-kerning:auto;font-optical-sizing:auto;font-stretch:normal;font-style:normal;font-variant:normal;font-variation-settings:normal;font-weight:normal;line-height:normal;mso-list:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EKnowledge of dental/medical terminology.%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3EPosition and Application Details:%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Cstrong%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Ci%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EIn order to be considered for an interview, applicants must upload a Resume (and mark as “Relevant File”) to the submission, Cover Letter is recommended, and 3 Names of Professional Reference may be requested at a later date.%3C/strong%3E%3C/span%3E%3Cspan style=%22line-height:107%;mso-spacerun:yes;%22%3E%3Cstrong%3E%26nbsp;%3C/strong%3E%3C/span%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3E%3Co:p%3E%3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/i%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EPosition NOT eligible for University Sponsorship of Employment Authorization.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EJob openings are posted for a minimum of 7 calendar days.%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EThis job may be removed from posting and filled any time after the minimum posting period has ended.%3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;mso-spacerun:yes;%22%3E%26nbsp; %3C/span%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3EFor questions or additional information, please contact %3C/span%3E%3C/span%3E%3Ca href=%22mailto:[email protected]%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-color-alt:windowtext;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%[email protected]%3C/span%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;line-height:normal;margin-bottom:0in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;mso-fareast-font-family:%26quot;Times New Roman%26quot;;%22%3ESuccessful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3E%3Cstrong%3EAbout Iowa:%3C/strong%3E%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EJoining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EEnjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EIowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22color:black;font-family:%26quot;Arial%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:107%;%22%3EJoin us in making a difference at a leading Big Ten university and premier public research institution.%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E Jetzt bewerben