Loss Prevention Manager bei America First Credit Union

Essential Functions & Responsibilities:

• Assists SVP-Chief Risk Officer by supporting and monitoring all credit union loss prevention activities to ensure efficient and safe operations, and compliance with established Credit Union policies, procedures, and objectives, recommends changes to management.
• Manages the day to day operations of the loss prevention team including staffing, performance evaluations and salary adjustments. Provides mentoring, training, and direction to assist in the development of staff members. Monitors coaching and training of new personnel within the department.
• Leads implementation of software and systems used for monitoring transaction activity for fraud. Establishes and maintains fraud prevention rules within fraud monitoring software. Analyze loss trends, and transaction patterns to identify vulnerabilities and recommends corrective actions.
• Serves as a resource for all Credit Union staff assisting with daily operational processes/procedures. Periodically makes recommendations for updating operational processes to mitigate credit union fraud losses.
• Coordinates with external agencies, (e.g. law enforcement) in the investigation and resolution of credit union and member related fraud and financial crimes. Preserves evidence as necessary to assist with investigations and recovery of Credit Union losses.
• Participates in the Credit Union’s Enterprise Risk Management program, including preparation of the business unit risk assessment of the loss prevention area, and reports on risks associated with business units. Suggest changes to policy or procedures to reduce the Credit Union’s risk of losses, noncompliance, security, or external fraud situations.
• Provides guidance to the training department to establish and maintain a regular fraud prevention awareness and best practices training program. Assists as necessary with the administration of the training program.
• Provides various status reports/metrics for management related to specific duties, outlining key findings and mitigations for resolution.
• Performs other job-related duties as assigned.

Performance Measurements:

1. Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands.
2. Provide informed, professional, and accurate service and support to all internal and external members, associates, and law enforcement.
3. Keeps SVP-Chief Risk Officer informed regarding key operational issues affecting the work unit.
4. Evaluate the efficiency of the department and make specific recommendations to the SVP-Chief Risk Officer for improvements to personnel, policies, and processes.
5. Meet or exceed the established timelines and ensure subordinates achieve their individual goals.
6. Note observations of employee performance. Give and receive feedback from employees on an ongoing basis. Effectively cross-train throughout the department.
7. Considered by peers as a subject matter expert for all areas of fraud and risk areas.
8. May serve on various committees or as a resource for other committees or departments as needed.
9. Coach and develop employees to identify operational inefficiencies and necessary training.
10. Maintain effective knowledge of security/loss prevention requirements and industry standards.

Knowledge and Skills:

Experience: Five years to eight years of similar or related experience.

Education: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). CFE or CAMS certification preferred.  

Interpersonal Skills: Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

Other Skills: Must possess the ability to conduct thorough research, understand, and interpret various compliance related regulations and provide workable recommendations and solutions to meet regulatory compliance.

Must demonstrate management capabilities.

Must exhibit the ability to conduct detailed account research utilizing online systems, Image system proficiently use Microsoft spreadsheet and word processing programs, fax and copy machines, and video/DVR equipment.

Must demonstrate proficiency in department duties as well as satisfactorily perform leadership duties with assigned committee responsibilities.

Requires excellent communication skills both written and verbal in order to professionally interact with members, board of directors, management, employees, and law enforcement agencies.

Must possess good organizational skills, attention to detail and the ability to work with multiple priorities necessary to meet deadlines.

Ability to work with cross-functional teams in a high-stress, fast-paced and rapidly changing environment.

Ability to analyze data, derive facts, and problem solve.

Must be able to conduct thorough research, interpret laws and regulations, and provide workable recommendations and solutions to meet regulatory compliance requirements.

Must possess the ability to handle sensitive situations with discretion and sound judgement.

Physical Requirements: Light lifting required.