IT Helpdesk Specialist bei Berkeys Air Conditioning, Plumbing & Electrical

Experienced | Part-Time| Southlake, TX | In-Office
Must live within 25 miles of Southlake, TX

Are you an IT Helpdesk or Technical Support professional with a passion for technology? Whether you’re an experienced IT pro seeking flexibility or a recent graduate eager to grow, Berkeys offers both part-time and full-time opportunities to use and expand your skills in a collaborative environment.

Job Title: IT & Tech Support I
Job Type: Part-Time (in-office, Southlake location)
Department: Information Technology
Reports To: HR, IT & Employee Services

Job Summary:
The IT & Tech Support I provides provisioning/deprovisioning of iOS and Windows devices, routine maintenance, and end-user support. The role includes asset tracking, SSO/MFA support, Intune database maintenance, and ServiceNow ticketing. Ideal for both experienced IT professionals looking for flexibility and recent graduates eager to expand their skills.

Compensation: $26–$28/hour DOE
Schedule: Flexible Part-Time (part-time candidates should have 4+ years of experience)

✅ Why This Role is Great for Experienced IT Professionals

• Flexible schedule with strong hourly rate.

• Apply your expertise without the pressure of full-time career grind.

• Work in a collaborative team environment where your skills are valued.

Please complete skills assessment at the time of application to be considered: 

https://candidate.testlify.com/invite/vhp-wry-tknhttps://candidate.testlify.com/invite/vhp-wry-tknhttps://candidate.testlify.com/invite/vhp-wry-

What You’ll Do

• Serve as the primary contact for IT issues across technicians and office employees.

• Provide provisioning, installs, configurations, and troubleshooting for Windows and iOS devices.

• Manage and resolve tickets in ServiceNow with professionalism and urgency.

• Support Microsoft Intune administration and mobile device management.

• Assist with IT support training materials and documentation.

• Escalate complex issues as needed to ensure timely resolution.

What We’re Looking For

• 2-4+ years of experience in IT Helpdesk or Technical Support.

• Experience with SSO and Mobile Device Management required.

• Familiarity with ticketing systems (ServiceNow, Kaseya, etc.) required.

• Excellent customer service, problem-solving, and communication skills.

• Ability to work independently and manage multiple tasks effectively.

Preferred Qualifications

• Strong hands-on experience with ServiceNow ticketing system.

• Microsoft 365 experience.

• Experience with Azure, Intune, and Active Directory.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.