Scheduler - Site Survey and Installation Appointments bei SunVena

Description

Position Summary: 

We are seeking a detail-oriented and proactive Scheduler to efficiently manage and coordinate site survey appointments as well as installation appointments with our valued customers. The ideal candidate will play a crucial role in ensuring a smooth and efficient scheduling process, optimizing customer satisfaction, and supporting our service delivery team.

Key Responsibilities:

• Efficiently schedule site survey appointments for customers requesting services, ensuring optimal utilization of resources and meeting customer preferences.
• Coordinate installation appointments based on site survey outcomes, technician availability, and customer timelines, ensuring timely and accurate scheduling.
• Communicate effectively with customers via phone, email, or other communication channels to confirm appointment details, address inquiries, and provide necessary information for both surveys and installations.
• Collaborate closely with field service teams to assign and coordinate installation appointments, considering factors such as equipment availability and customer needs.
• Monitor and track appointment statuses, follow up on any rescheduling needs, and address scheduling conflicts or challenges promptly.
• Liaise with various internal teams, including customer service, sales, and operations, to prioritize appointments and ensure smooth coordination between survey and installation schedules.
• Provide regular reports and insights on scheduling performance metrics, identifying opportunities for process improvement in both survey and installation scheduling.

Requirements

Qualifications

• Proven experience in scheduling, logistics, or a related field, preferably in a customer-facing role within the [industry].
• Strong organizational and time management skills, with the ability to handle multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills to interact professionally with customers and internal teams.
• Proficiency in scheduling software or tools to manage appointments and calendars efficiently.
• Detail-oriented mindset with a focus on accuracy and precision in scheduling activities.
• Ability to adapt quickly to changes and solve problems in a fast-paced environment.
• Knowledge of customer service principles and a commitment to delivering exceptional customer experiences.