Customer Service Representative bei Binson's

🚨 Now Hiring: Customer Service Representative

📍 Location: 26834 Lawrence Ave. Center Line, MI 48015 
🕗 Schedule: Monday–Friday | 8:30 AM – 5:00 PM | 4-6 weeks in-person training, remote after training

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

🚀 The Role: Customer Service Representative

This role will be the frontline connection between patients, healthcare providers, and our team—answering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You’ll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments.

🔍 What We're Looking For

• High school diploma or equivalent 
• Effective verbal and written communication skills
• Interpersonal and customer service skills
• Ability to navigate a multi-line switchboard and company provided laptop 
• Comfortable working in a fast-paced environment

🛠 What You’ll Be Doing

• Answer incoming calls from patients and referral sources 
• Answer incoming phone calls from patients
• Accurately enter new patient information into company computer system 
• Obtain written order from physician, verify insurance and generate orders
• Ensure the customer and referral sources are kept up to date on order status  
• Familiar with diabetic testing orders and continuous glucose monitors
• Problem resolution of missing orders to include UPS/USPS tracking

💡 Perks & Benefits

• Competitive pay 💰
• Full benefits: Medical, Dental, Vision & Life Insurance 🏥
• Paid time off + floating holiday 🌴
• 401(k) Retirement Savings Plan 💸
• Training and growth opportunities 🚀