Catering Manager | Tierra Verde Residence Inn & Vista at the Top bei State College Toftrees Resort

Are you passionate about hospitality, events, and creating unforgettable guest experiences? We’re looking for a driven Catering Manager to join our team at the beautiful Residence Inn Tierra Verde, home to the island’s premier rooftop venue, Vista at the Top. This role is ideal for a hospitality professional who thrives on building relationships, driving group sales, and ensuring seamless execution of weddings, meetings, and social events.

What You’ll Do

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, to meet business needs.
• Partner with the Director of Sales & Marketing to help ensure compliance with all daily operational procedures within the Sales department.
• Maintain full knowledge of and compliance with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring the Sales team is aligned.
• Actively solicit, book, and detail business for wedding and social group blocks, meetings, and Vista at the Top rooftop events.
• Be knowledgeable about current customers and accounts, particularly corporate, association, government, sports teams, tour groups, and other key markets.
• Identify and pursue additional business or market segments to grow revenue.
• Develop creative packages and programs to boost occupancy during slow periods, supporting them with targeted advertising and promotions.
• Represent the hotel at trade shows, chamber of commerce events, civic functions, and within local organizations to strengthen community and client relationships.
• Meet with clients to plan and detail functions, showcase event spaces and guestrooms, and sell catering menus and enhancements.
• Act as the primary contact for group arrivals and events, ensuring guest satisfaction throughout.
• Follow up post-event to confirm satisfaction and secure re-bookings.
• Ensure strong communication with the General Manager, department leaders, and staff to coordinate successful group and event execution.
• Other duties as assigned.

Responsibilities

• Develop, solicit, and maintain accounts in assigned market segments to meet or exceed budget goals.
• Manage all aspects of the Sales department in accordance with hotel standards.
• Oversee proposals, contracts, and Banquet Event Orders (BEOs) for meetings, social events, and Vista at the Top functions.
• Support a proactive, sales-focused culture across the property.

Qualifications

• Minimum 4 years of progressive sales experience, preferably in the hospitality industry.
• High school diploma or equivalent required; bachelor’s degree in Hospitality, Business, or related field preferred.
• Strong communication skills, with the ability to interact effectively with guests, management, and colleagues.
• Bilingual (English/Spanish) a plus.
• Familiarity with the local economy, competitors, and market conditions.
• Working knowledge of hotel operations and Sales/Marketing tools.
• Ability to read and interpret BEOs, safety rules, procedure manuals, and operating instructions.
• Experience writing reports, correspondence, and presenting to groups of customers or employees.
• Knowledge of event set-up requirements and coordinating logistics based on BEOs.
• Strong understanding of local activities and attractions that appeal to group and leisure clientele.

At Residence Inn Tierra Verde and Vista at the Top, you’ll play a key role in bringing weddings, social gatherings, meetings, and rooftop celebrations to life in a one-of-a-kind waterfront setting. If you’re a proactive, relationship-focused sales professional who loves hospitality, we’d love to hear from you.

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