Systems Engineer with Business Process Management (BPM) bei Syncreon Consulting

We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

Key Responsibilities:

• Atlassian Suite Administration: Administer, configure, and meticulously maintain our Jira and Confluence instances. This includes comprehensive user management, meticulous permission control, intricate workflow design and optimization, and ensuring data integrity and system performance.
• Slack Workspace Management: Manage all aspects of Slack workspace administration, including strategic channel management, efficient user provisioning and de-provisioning, and the rigorous implementation and enforcement of security policies to safeguard organizational data.
• Bonita Platform Support: Provide robust support and ongoing maintenance for the Bonita BPM platform, ensuring its stable operation and effective utilization for critical business process automation initiatives.
• Technical Support & Troubleshooting: Serve as a primary point of contact for collaboration tool issues, providing both first and second-line technical support. This involves comprehensive troubleshooting, issue resolution, and effective management of user access across all collaboration tools to minimize downtime and optimize user experience.
• Custom Scripting & Automation: Develop sophisticated custom scripts utilizing Groovy for advanced Jira customizations and robust Python scripts for various automation tasks, enhancing system functionality and efficiency.
• Slack Integrations: Design, develop, and manage complex Slack integrations leveraging APIs and bot frameworks to streamline communication and automate routine tasks.
• Documentation & Knowledge Management: Create and maintain comprehensive documentation covering common issues, detailed operational procedures, and user guides to foster self-service and improve overall system understanding.
• On-Call Rotation & Monitoring: Actively participate in an on-call rotation schedule and diligently monitor support channels to ensure prompt response and resolution of critical issues outside of standard business hours.

Required Qualifications:

• Enterprise Collaboration Tool Experience: Demonstrated experience in administering and providing technical support for Jira, Confluence, and Slack within a dynamic enterprise environment.
• Programming & Scripting Proficiency: Proficiency in Groovy scripting (or Java) specifically for Jira customizations and strong, demonstrable programming skills in Python for automation and system integration.
• Workflow & BPM Expertise: Solid knowledge and practical experience with workflow management concepts and Business Process Management (BPM) tools, with a strong preference for candidates experienced with Bonita.
• Database Knowledge: Database Management: Knowledge of database technologies, with hands-on experience managing databases for application backends and resolving data-related issues.
• Linux Operating Systems: In-depth knowledge of Linux operating systems, including system administration, scripting, and troubleshooting.
• Problem-Solving & Communication: Excellent critical thinking, analytical problem-solving capabilities, and superior verbal and written communication skills to effectively collaborate with technical and non-technical stakeholders.
• Educational Background: A Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a closely related technical field.

Regards,

Mohammed ilyas,

PH - 229-264-4024 or Text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com

All your information will be kept confidential according to EEO guidelines.