Data Entry specialist (Insurance Background preferred) bei Smart Ims
Smart Ims · Charlotte, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Charlotte
- 4-6 year’s experience;
- Input data for new variable and fixed annuity paperwork by entering data into administrative systems.
- Carries out duties in compliance with all state and federal regulations and guidelines.
- Complies with all company and site policies and procedures.
- Makes a positive contribution as demonstrated by; making suggestions for improvement and learning new skills, procedures and processes.
- Performs other duties as required.
- Carries out duties in compliance with all state and federal regulations and guidelines.
- Complies with all company and site policies and procedures.
- Remains current in profession and industry trends.
- Makes a positive contribution as demonstrated by making suggestions for improvement and learning new skills, procedures and processes.
- Performs other duties as required.
- Non-exempt position eligible for overtime if required.
Key Responsibilities
Provide direct, onsite end-user support to approximately 300 office-based employees.
Collaborate with a larger IT team to support 9,000+ remote employees.
Perform hardware and software troubleshooting for Dell laptops (Windows OS), dual monitor setups, and other desktop peripherals.
Manage SCCM imaging and remote support via BeyondTrust or similar tools.
Resolve incidents and service requests in-person, over the phone, and via remote access tools.
Document all work using ServiceNow in alignment with SLAs and IT standards.
Coordinate with internal IT teams and external service providers as needed.
Assist with hardware deployments, upgrades, and routine maintenance.
Required Skills & Experience
- 4-6 year’s experience;
- Input data for new variable and fixed annuity paperwork by entering data into administrative systems.
- Carries out duties in compliance with all state and federal regulations and guidelines.
- Complies with all company and site policies and procedures.
- Makes a positive contribution as demonstrated by; making suggestions for improvement and learning new skills, procedures and processes.
- Performs other duties as required.
- Carries out duties in compliance with all state and federal regulations and guidelines.
- Complies with all company and site policies and procedures.
- Remains current in profession and industry trends.
- Makes a positive contribution as demonstrated by making suggestions for improvement and learning new skills, procedures and processes.
- Performs other duties as required.
- Non-exempt position eligible for overtime if required.
Position is a Potential Temp to Hire role
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