Product Design Lead bei Haven Headache & Migraine Center

Haven is building the future of migraine care for the 40 million Americans who suffer from this debilitating neurological condition. Backed by Precursor Ventures and 1843 Capital, we're transforming how migraine is treated through an innovative combination of telemedicine, AI-enabled monitoring, and personalized care plans. Our early results are exceptional - our initial patient cohort is seeing a 70% improvement rate with days impacted by headache reduced by half.

The Opportunity:

As our first design hire beyond our Head of Service Experience and Design and CEO, who is also a designer, you'll have an outsized impact on both our technology and culture. You'll work collaboratively with our founders, engineering, operations, and clinical teams to deliver services that meaningfully improve people's lives. We're tackling a $112B market opportunity where only 8% of patients currently receive adequate care.

Our Design Philosophy:

At Haven, we believe in meeting patients and clinicians where they are — creating product and service touchpoints that are clear, delightful, thoughtful, and integrate seamlessly into their routines.

You'll Help Us:

Your primary focus will be designing and evolving our care delivery platform as we scale, working cross-functionally to dive into complex problems and translate patient and provider needs into elegant design solutions. As an early employee, you'll also help shape our design culture and product and service strategy, setting a high quality bar across all Haven experiences.

Key Responsibilities:

• Own and define the end-to-end experience and design of key areas of our service journey.

• Work closely with clinicians, operations, and patients to deeply understand the people who touch our service, and rally the Haven team around the needs we are solving for.

• Explore, iterate, test and deliver new product solutions and detailed UX and UI designs to continuously evolve and improve our care delivery platform.

• Build our team processes, and culture— setting a positive tone within the Design team and across the company.

What We're Looking For:

• Senior-to-lead level product/ UX/ Service Designer, 6+ years of experience delivering and collaborating cross-functionally at every stage of the product development process.

• Portfolio that showcases your ability to dig into complex workflows, understand user needs and requirements, and distill them into delightfully simple design solutions.

• Eye for detail, consistently demonstrating a high degree of craft and proficiency with visual communication design.

• Strong product sense, comfortable with working without a formal product management function with the ability to balance speed vs. scalability tradeoffs.

• Comfort with early-stage startup ambiguity, collaboration, and willingness to go beyond the boundaries of your role to achieve goals.

You’re likely a strong fit if you are highly collaborative, motivated by solving meaningful problems, get things done, are a good communicator and have empathy for yourself, our patients and all of your co-workers across the org. A background in healthcare or a regulated industry is helpful but not required.

As an early employee, you'll have a significant opportunity for career growth as we scale. This role supports career track development in both individual contributor or management tracks.

Our Culture & Benefits:

At Haven, we offer a unique opportunity to work directly with experienced founders who have built and scaled successful healthcare companies. You'll receive meaningful equity in a venture-backed company tackling a massive problem, along with comprehensive healthcare benefits. Our hybrid work environment, with 2 days per week in our San Francisco office, provides flexibility while maintaining strong team collaboration.

Diversity & Inclusion:

Diversity is built into our DNA with a founding team representing POC, female, disabled, and LGBTQ+ founders. We strongly encourage candidates from all backgrounds to apply - many successful candidates may not meet every requirement. Studies show that underrepresented candidates often only apply when meeting 100% of qualifications; we'd love to hear from you even if you don't check every box.

Haven Headache and Migraine Center is proud to be an equal-opportunity employer. All aspects of employment, including hiring, promotion, discipline, and termination are based solely on merit, performance, and business needs. We do not discriminate on the basis of any legally protected status.