Transportation Coordinator/ Customer Service bei Elk Grove Milling
Elk Grove Milling · Elk Grove, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Elk Grove
We treat our employees like family!
Elk Grove Milling has been on the cutting edge of the feed industry since 1982. As a member of the Elk Grove Milling team, you will be a part of a well-established company with strong community roots.
This role is the operational hub for our distribution and customer support, managing the flow of products from our facility to our customers. The ideal candidate excels in a fast-paced environment, is well-versed in computer programs, possesses strong organizational and customer service skills, and has a foundational knowledge of the agricultural or equine industry.
Our Compensation and Benefits show how much we value our team:
Position: Transportation Coordinator/ Customer Service
Location: Elk Grove, CA
Status: Full Time in the office (no remote)
Hours: Monday – Friday
Job Duties:
Logistics & Dispatch Management (The Core Function)
Administrative & Financial Support
Customer Service & Communication
Education / Experience Requirements:
Required Skills & Experience
Preferred Qualifications (The Strong Candidate)
**NO PHONE CALLS OR WALK-INS PLEASE**
Elk Grove Milling has been on the cutting edge of the feed industry since 1982. As a member of the Elk Grove Milling team, you will be a part of a well-established company with strong community roots.
This role is the operational hub for our distribution and customer support, managing the flow of products from our facility to our customers. The ideal candidate excels in a fast-paced environment, is well-versed in computer programs, possesses strong organizational and customer service skills, and has a foundational knowledge of the agricultural or equine industry.
Our Compensation and Benefits show how much we value our team:
- $22-$24 per hour, Depending on Experience
- Medical/Dental/Vision Coverage
- Generous company contribution towards medical benefits for employees and dependents
- 401K with company match
- Life Insurance paid by the company
- Paid Holidays/Vacation/ Paid Sick Leave
Position: Transportation Coordinator/ Customer Service
Location: Elk Grove, CA
Status: Full Time in the office (no remote)
Hours: Monday – Friday
Job Duties:
Logistics & Dispatch Management (The Core Function)
- Dispatch and Coordination: Act as the primary dispatcher for all outbound deliveries, including company-owned (EGM) trucks, deliveries to major retail partners, and specialized custom milling orders.
- Documentation Preparation: Prepare and organize all necessary shipping paperwork, including loading maps for warehouse staff and driver sales orders for delivery personnel.
- Schedule Management: Own and maintain the EGM transportation calendars, ensuring optimal scheduling, efficiency, and communication across all delivery routes and deadlines.
- Inbound Commodity Coordination: Take responsibility for placing and coordinating the delivery of raw commodities required for Production, ensuring timely inventory arrival to prevent manufacturing delays.
Administrative & Financial Support
- Account Invoicing: Accurately process and manage account invoicing related to transportation and product sales, ensuring timely payment cycles.
- Office Administration: Manage daily opening and closing office duties, ensuring the facility is prepared for business operations.
- Laboratory Assistance: Assist the Quality Control team by processing lab samples and helping to verify testing results for product quality assurance.
Customer Service & Communication
- Customer Relations: Serve as a primary point of contact for the company, delivering exceptional customer service to all clients, dealers, and partners.
- Communication Flow: Efficiently manage all incoming and outgoing communications, including answering phones and responding to emails promptly and professionally.
- Digital Engagement Support: Provide support to the marketing team by assisting with social media objectives and direct customer interaction online to maintain a positive brand presence.
Education / Experience Requirements:
Required Skills & Experience
- Experience: Proven strong foundation in customer service in previous professional roles.
- Technical Proficiency: High level of competence in using standard office software, including Excel and Google Drive, and the ability to quickly learn other technologies.
- Organizational Skills: Exceptional organizational abilities, a keen eye for detail, and the ability to manage multiple complex schedules simultaneously.
Preferred Qualifications (The Strong Candidate)
- Transportation Knowledge: Familiarity with modern logistics practices and the use of electronic logs (ELDs) for commercial drivers.
- Industry Knowledge: Practical experience with horses or livestock, or equivalent academic training such as college courses in Animal Science or a related field. This knowledge will be crucial for understanding product needs and effectively communicating with our specialized customer base.
**NO PHONE CALLS OR WALK-INS PLEASE**
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