Desktop Support bei NORTH OLYMPIC HEALTHCARE NETWORK
NORTH OLYMPIC HEALTHCARE NETWORK · Port Angeles, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Port Angeles
Job Details
Description
Overview:
The Desktop Support Technician is responsible for the hardware and software functionality of all active computer terminals and peripherals, correction of computer problems, installation of approved software programs, and PC maintenance. The Desktop Support Technician will, set up workstation equipment, assist computer users in the use of company software programs required for their workflow, and other duties as needed.
Reports to:
- IT Director
Qualifications:
Minimum education, training required:
- High school graduate or GED equivalent
- Preference for candidates who have completed CompTIA A+
- Preference for candidate who have previous experience with Health information technology (HIT) systems
Requirements
- Previous experience as a end user support
- Possess diagnostic and problem-solving skills
- Good communication skills
- Good understanding of Microsoft Windows in a domain environment
- Good working knowledge of PC and internet security.
- Knowledge and understanding of HIT compliance and data privacy principles
- Certification(s) as a Desktop Support Technician would be advantageous (e.g. CompTIA A+, HIT, Microsoft Certified IT Professional)
General
- Well-groomed with a customer service focus
- Ability to communicate well with internal customers
- Ability to perform job functions and assignments independently
- Dependable attendance necessary
Duties and Responsibilities:
- Set up equipment for new users
- Keep PC’s updated through operating system upgrades
- Evaluate and correct PC problems; hardware, software, connectivity, etc.
- Provide technical support for patient portal connectivity
- Provide connectivity support of Office365 for clinic users
- Monitor clinic printer toner levels and replace as needed
- Provide technical support either by phone, remote access or site visits as needed.
- Assist IT Team with office moves as needed
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Some standing, sitting, bending, occasional lifting (up to 40 lbs.).
- Use hands and fingers to continually manipulate a keyboard.
- Must be able to verbally communicate and hear.
- Work on a PC for up to 8 hours.
Language Skills
- Ability to speak clearly via telephone and in person. Must be able to communicate effectively with patients, physicians, other providers, office staff and coworkers.
- Ability to respond effectively to sensitive inquiries and, or complaints.
Qualifications
Minimum education, training required:
- High school graduate or GED equivalent
- Preference for candidates who have completed CompTIA A+
- Preference for candidate who have previous experience with Health information technology (HIT) systems
Requirements
- Previous experience as a end user support
- Possess diagnostic and problem-solving skills
- Good communication skills
- Good understanding of Microsoft Windows in a domain environment
- Good working knowledge of PC and internet security.
- Knowledge and understanding of HIT compliance and data privacy principles
- Certification(s) as a Desktop Support Technician would be advantageous (e.g. CompTIA A+, HIT, Microsoft Certified IT Professional)
