Contact Centre Agent bei Victoria University BU

• Exciting Opportunity within our Advisory & HQ Team 
• 3 x Continuing Full-time Roles 
• Located at Whitten Oval Campus 

About Us:

At Victoria University, we are committed to fostering a positive workplace culture that supports the provision of advice to current and future students. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride. 

About the Role: 

We are seeking a candidate to join the Advisory and HQ collaborative and high performing team, handling basic issues and providing accurate and timely assistance while maintaining positive and helpful interactions with students across various channels (phone, email, live chat etc.)

An example of your responsibilities or duties you may perform will include: 

• Providing high-quality, accurate, timely and documented advice to students on a range of general matters 
• Documenting and logging all customer interactions accurately in the contact centre system. 
• Handling Inbound calls, Email, Chat, and outbound calls (when required) and inquiries from students and stakeholders professionally and efficiently, navigating student business systems quickly and effectively to provide accurate information and assistance. 

For a detailed copy of the position description please click here: Contact Centre Agent

Three full-time continuing positions (36.75 hours per week) being offered at the HEP Level 3 classification and the salary range is $61,166 per annum - $67,532 per annum, plus 17% employer superannuation contribution. The successful candidates will be required to work full-time on-site at our Whitten Oval Campus

About You:

• Well-developed interpersonal, verbal and written communication skills
• Ability to organise and prioritise workload in a busy/demanding environment
• Ability to work effectively in a team environment

Why Join VU?

Victoria University is a leader in applied learning and industry engagement, offering a blended learning model and real-world training environments. We are committed to providing exceptional education, industry engagement and student support. 

For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit https://www.vu.edu.au/staff/benefits-services-for-staff.

How to Apply:

To view the job advert and to submit your application please click on the Apply button.

Applications must be submitted as a single document comprising:

• A cover letter detailing why you are interested in this position and how your skills and experience align with the role.
• Your current curriculum vitae/resume
• Evidence of applicable qualifications, licences and registration

Applications for this role will close Monday 6 October 2025 at 5pm. Note: Visa sponsorship is not available for this position.  This role requires for applicants to have full and permanent working rights in Australia.

Our Commitment to Protecting Country: 

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. 

Our Commitment to Progressive Inclusivity:

VU is an equal opportunity employer and proudly committed to progressive inclusivity. We welcome and celebrate diversity in all its forms including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and racially marginalised communities, LGBTQIA+ individuals, and people of all ages and socio-economic backgrounds. We strive to reflect the communities we serve and foster an inclusive, respectful, and supportive environment where everyone feels they belong. We are proud be an WGEA Employer of Choice for Gender Equality.

Our Commitment to Inclusive Recruitment:

VU is committed to providing a positive and barrier-free recruitment experience. If you require adjustments at any stage of the recruitment process, including accessible formats of documents, please contact us at [email protected] or call (03) 9919 5999