Field Service Operations Manager bei Mettler Toledo

Summary Reporting to the Head of Global Service, this position is responsible for the financial and technical operation of the AutoChem US field service organization. Responsibilities include developing, managing, enabling, and supporting territory team leaders as well as developing and improving service infrastructure and processes to achieve service delivery, cost, and budget objectives.Essential Duties and Responsibilities • Onboarding, training, developing, and management of territory leaders • Providing framework, collateral, and training for team leaders to onboard, train, develop and manage their engineers • Working with Service Back Office, achieve scheduling, productivity, and efficiency targets • Evaluating customer satisfaction and aligning the department to achieve this goal • Managing the department, including finance, inventory, service planning and delivery tools and processes, and developing the team to meet strategic objectives • Monitoring key metrics and reporting the outcome to the leadership team • Handling customer issue escalations • Determining department objectives and key metrics to reach financial goals • Assisting the Head of Global Service with special projects• Other duties may be assigned