AR Customer Claim Representative bei Drylock Technologies Ltd.

Looking to grow your career with a company that supports you in and out of work? Join our team today! Drylock Technologies Ltd. is a family-owned global hygiene products company. With plants and offices in over a dozen countries, our aim is to make the best hygiene products in the world. We offer solutions for adult incontinence, feminine care, and baby diapers. Our mission is to combine customer focus with product innovation and manufacturing in order to provide the hygiene products of the future, today. We offer a fast-paced, rewarding work environment, great benefits, and career development opportunities. Join our team as an Accounts Receivable (AR) Customer Claim Representative—in this role, you will help ensure accurate payment processing and resolve customer claims, playing a crucial part in keeping our operations running smoothly.

Essential Duties and Responsibilities:

• Demonstrate Drylock Core Values: Safety, Respect, Ownership
• Investigate customer payment deductions
  • Determine whether customer deductions are valid or invalid. 
  • If the deduction is not valid, gather all supporting evidence (shipping documents, proof of delivery from carrier, photos, previous conversations with customer service/finance/sales if applicable) and dispute the deduction via the dispute process for each particular customer
  • Track deduction disputes from start to finish using tracker 
  • Obtain documentation/tracking information for shipments from carrier websites to support recovery claim. 
  • Follow dispute guidelines per customer contract (i.e. dispute time frame, verify with sales if certain deductions are allowed in contract, shipping terms, accurate pricing, etc.). Follow through and make sure payment is being received for deductions customer agrees to repay. 
  • Assist AR with aging outstanding balances to investigate why payment hasn’t been made and work with customer to settle outstanding balances within an acceptable time frame. 
  • Issue credit/debit memos and track debit memos to verify payment is being received. 
  • Escalate disputes as necessary.
  • Communicate deductions made due to internal error, to Logistics, for root cause analysis and correction.  
  • Verify customers are not over-deducting.
  • Work closely with Logistics, Customer Service, and Sales to keep customer accounts current/resolve any issues that may be causing payment shortages or chargebacks. 
  • Verify we have correct/most recent AP/Finance contacts for disputes to avoid delays in payment recovery.
  • Provide recovery reports to Director of Finance as requested. 
• Track RGA process start to finish. 
  • Verify correct quantity/product has been received back.
  • Issue credit memo for returned goods if necessary. 
• Track carrier claims process for outbound/inbound materials start to finish
  • File and track carrier claims for customer complaints regarding product that arrives damaged. 
  • Issue credit to customer for damage product.
  • Verify payment is received from carrier 
  • Work with Traffic and Purchasing to get carrier info and costing info to support amount of claim. 
  • Obtain material/damage/claim supporting documentation from Logistics. 
  • Take photos of damaged material to send with claim if needed. 
  • Manage in-person visits from claim/insurance adjusters who come onsite to inspect damaged material. 
  • File claims with vendors for material scrapped for vendor support issues.
• Maintain accounts receivables system: customer payments, statements, credit memos.
• Process cash receipts.
• Run credit reports and obtain credit references for new customers.
• File and maintain records and reports.
• Assist with other accounting projects and reports.
• Help in other departments as needed.

Education and Experience:

• High school diploma or GED required
• Minimum 2 years consecutive employment with 1 employer
• Walmart claims experience is preferred
• One to three years of related experience; or an equivalent combination of education and experience

Job Knowledge, Skills, and Abilities:

• Must have a good command of the English language, both written and spoken
• Must be able to read and interpret production related documents
• Must have the ability to work in teams
• Must have the ability to perform basic math
• Must have the ability to adapt to frequent changes
• Must have the ability to work in teams
• Must have good communication skills
• Must have strong attention to detail.
• Must have an advanced level of efficiency with Microsoft products.
• Must have excellent accuracy with data entry

Supervisory Responsibilities:

• None 

Training Requirements:

• General Safety
• Quality Systems
• New Hire Orientation 
• Position-specific Basic training

 Physical Requirements:

• See separate document

 Personal Protective Equipment Requirements:

• Hearing protection must be worn while on the production floor. 

Work Environment:

• Work is performed in an office setting within an industrial environment.

Will be required to perform other duties as requested, directed or assigned.

Benefits at Drylock Technologies Ltd. - Partnered with OakLeaf Direct!

• Health, dental, and vision insurance
• On-site health and wellness center
• 401(k) retirement savings
• Life and disability insurance
• Product discounts
• Employee prize giveaways
• Employee contests
• … and more!