Junior IT Systems Administrator bei Lucky Friday Mine (Hecla Mining Company)

Under the direction of the Senior IT Systems Administrator (SSA), the Junior IT Systems Administrator (JSA) is responsible for supporting, maintaining, and enhancing the effectiveness of IT infrastructure for the Lucky Friday. The JSA provides essential support to employees, addressing and resolving technical issues related to hardware, software, and network systems. This role is crucial in ensuring that the IT systems at the Lucky Friday are secure, efficient, and supportive of the organization’s overall goals. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, vendors, and partners to fully utilize Hecla and Lucky Friday IT systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•    Monitor and manage IT assets, ensuring all equipment is up-to-date and functioning correctly.

•    Responsible for the onboarding and separation of employment processes including setting up systems for new employees and revoking access as requested.

•    Maintain existing IT documentation.  

•    Assist with deployment and support of technical solutions for various project and operational needs.

•    Contribute to and maintain system standards, protocols, performance metrics, and training.

•    Collaborate with other on-site and remote support staff under the guidance of senior technical staff to achieve organizational and project goals.

•    Assist users by troubleshooting hardware, software, and networking difficulties.

•    Assist senior staff with the deployment and documentation of new systems, procedures, and solutions conducive to the continued technical development of the organization.  May conduct user-facing IT training.

•    Install, configure, and maintain desktops, laptops, printers, networking components, and mobile devices.

•    At the direction of the SSA, analyze Lucky Friday systems to determine current and future needs.

•    Assist senior staff by helping to ensure reliable and sustainable backup procedures and operations.

•    System patching: Patch servers, networking components, and workstations as assigned with software updates, managing relevant downtime communications with all internal stakeholders.

•    Install, maintain, provide support, and troubleshoot fiber optic and copper network interfaces.

•    Work in all areas of the site as needed to support the Lucky Friday operation, including the concentrator, maintenance shops, and underground work areas, to troubleshoot and deploy new technologies.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 

2-4 Years of Post-Secondary Education or a combination of relevant experience & combined IT certifications.

Minimum 2 years of reliable IT work experience preferred.

Relevant certifications with Juniper and Microsoft are preferred.

Prior IT experience at a mine or similar industrial site is preferred.

OTHER QUALIFICATIONS

Relevant certifications in Microsoft, Juniper, and other platforms of choice should be sought and continuously maintained through testing and continuing education. Individual must keep reasonably current on developing technologies with potential benefit to the Company.

Must be able to meet scheduling requirements, which includes early morning, late night, weekend, and on-call work.

Must complete MSHA 40-hour training or provide 5000-23 documentation of completed training.

Must pass pre-employment physical and drug screen.

Must pass post-offer background check, including criminal history.