Human Resources Director bei SongTeller Hotel

Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.

The Director of Human Resources establishes strong HR foundations while simultaneously serving as a trusted advisor to hotel leadership for Dolly Parton’s SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton’s Museum.   They are a proactive and strategic partner who understands how human resources drives both operational success and guest satisfaction in a hotel environment. To achieve success in this role, one must drive results while adhering to our Heartspitality® culture. This role will be highly rewarding for an energetic and engaging leader with the ability to inspire confidence and trust. Resilient and resourceful, the Director of Human Resources must be able to attract and retain top talent in a competitive Nashville labor market while fostering an environment where diverse perspectives are valued and balancing strategic priorities with hands-on HR operations.

SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!

Summary of Essential Functions & Responsibilities

• Lead all HR functions for the property, including recruiting, onboarding, performance management, employee relations, training, benefits administration, and compliance.
• Manage Pre-Opening Critical Path process, ensuring milestones are achieved in a timely manner.
• Serve as a strategic advisor to the General Manager and executive team, aligning HR initiatives with business goals.
• Drive a property-wide talent acquisition strategy, ensuring a pipeline of qualified candidates to support high service standards.
• Champion company culture and employee engagement initiatives that reflect the brand’s values and mission.
• Provide coaching and support to department leaders on people-related matters including performance improvement, conflict resolution, and employee development.
• Ensure compliance with all federal, state, and local employment laws, including recordkeeping, EEO, ADA, FMLA, OSHA, and wage/hour regulations.
• Lead annual processes including strategic planning, budgets, performance reviews, compensation planning, and workforce planning.
• Partner with Herschend HR to deploy standardized programming at the property.
• Manage HR budget, metrics, and reporting.
• Oversee employee communication, recognition programs, and internal event planning.

This job description is not an “all-inclusive” list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.

Qualifications

• Minimum of 5-7 years of progressive HR experience, including 3+ years in a leadership role, ideally within the hospitality, theme park, or entertainment industries.
• Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or equivalent experience required.
• PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.
• Experience opening a hotel or leading HR during new property launch is highly desirable.
• Deep knowledge of HR best practices, federal and Tennessee state employment laws, and regulatory compliance.
• Understanding of hotel operations and the impact HR decisions have on service delivery, guest satisfaction, and financial performance.
• Proven ability to build relationships across all levels of an organization and influence without authority.
• Exceptional interpersonal, leadership, and communication skills with the ability to connect at all levels of the organization, from line-level hosts to executives.
• Experience managing complex employee relations and change management processes.
• Highly organized, strong organizational and project management skills with attention to detail.
• Comfortable working in a fast-paced, customer-facing environment.
• Knowledge of HRIS systems; experience with UKG, Workday, or similar platforms preferred.
• Culturally savvy and inclusive with demonstrated success in fostering a diverse, equitable, and inclusive work environment.
• Ability to work flexible hours including evenings, weekends or holidays.

About Dolly Parton’s SongTeller Hotel and Herschend

Dolly Parton’s SongTeller Hotel is the newest hospitality venture of Herschend. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.