Reservations Coordinator bei The Allison Inn & Spa

The Allison Inn & Spa, Oregon Wine Country’s first full-service luxury resort, offers deluxe guest rooms and suites in a lush, relaxing setting. Guided by a philosophy of excellence, our dedicated team is inspired by the bounty of the Willamette Valley and committed to creating meaningful guest experiences.

This role processes and manages reservations, changes, and cancellations, while ensuring accuracy and maximizing revenue. Responsibilities include confirming room types and rates, explaining policies, documenting special requests, handling group room blocks, and maintaining organized records. The position also oversees billing setup in line with accounting policies and supports communication for VIP and group accommodations.

Duties and Responsibilities

• Review arrival reports and oversee reservation procedures and production reports.
• Monitor & ensure the accuracy of all hotel reservations.
• Support Sales Department with group rooming list, changes, routing and billing in operating systems.
• Manage special packages, promotions, and guest amenity requests with Marketing/Sales/Front Office departments.
• Handle travel agent bookings, correspondence, and commissions.
• Communicate availability changes to Front Office Manager and prepare necessary actions.
• Assist with site tours and Front Desk coverage when needed.
• Perform related duties as assigned by leadership.

Job Skills/Requirements/Qualifications

• Ability to work a flexible schedule to include weekends, evenings and holidays.
• Two years’ experience in Front Office/Reservations, Marketing, or similar field preferred.
• Ability to be flexible and work positively under pressure and change.
• Must be detail oriented, accurate and thorough.
• Display high standards, fostering trust and cooperation among team members and guests.
• Highly effective communicator.
• Passionate about providing genuine hospitality and desire to consistently exceed guest expectations.
• Ability to effectively communicate with all team members.
• An enthusiastic, positive demeanor and desire to provide exceptional guest service.
• Successfully pass a pre-employment background investigation.
• OLCC License required
• Oregon Food Handlers Permit required

Working conditions/Physical Requirements 

• Working in a standard well-lit, temperature-controlled office environment
• Mixture of sedentary work and some physical activity
• Strong visual and auditory ability
• Manual dexterity to include the ability to use computers, telephones, virtual platforms and other standard office equipment
• The ability to lift of move objects weighing up to 30 pounds
• May involve bending, stooping, kneeling, crouching and other physical movement
• Ability to walk up and down stairs
• Maintain a high standard of personal hygiene and appearance.
• Ability to effectively communicate with all team members