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Information Technology Specialist (E911 Project Manager) bei Broward County, FL

Broward County, FL · Fort Lauderdale, Vereinigte Staaten Von Amerika · Onsite

$87,341.00  -  $139,397.00

Swift

SAP

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About the Department

 
                        
The Broward County Board of County Commissioners is seeking qualified candidates for Information Technology Specialist-Project Manager for our E911 section.

Benefits of Broward County Employment

High Deductible Health Plan – bi-weekly premiums: 

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2600 Annually

Consumer Driven Health Plan – bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) – Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year 

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)  

    Paid Parental Leave



The E911 Section of the Communications and Technology Division is responsible for the implementation of lifecycle, strategic, and operational projects to enhance the overall call-handling process for over 1.3 million 911 and Text to 911 calls annually. The E911 section is committed to providing technology solutions to enhance the call processing environment and ongoing support for high availability associated with mission-critical systems located at the six Public Safety Answering Points (PSAP).  E911 has established several key projects as a part of our Project Portfolio which includes a Voice Recording System Refresh, Next Generation 911 (NG911), assist with the implementation of a new PSAP, Data Warehouse, Asset Inventory, voice network upgrades, and research of emerging technology. We are excited about our direction and transition to NG911 and would like you to join our team.

General Description
This project funded position will provide project management leadership over key E911 projects and assist with project activities associated with other 911 projects. The ITS - Project Manager will provide leadership in organizing, planning, and the execution of project management responsibilities primarily for software integration, consulting services, and vendor integration projects. Project development and delivery require compliance with established project management processes to ensure projects are delivered on time, within budget, and adhere to high quality standards to meet customer expectations. 

This project funded position is only funded through the availability of capital funds annually. This position will participate in all aspects of project management including the procurement of hardware/software/services, project lifecycle, vendor management, contract amendments, budget management, resource management, and consulting. 

*** This position does not offer a remote working option ***

Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.

(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including related project management or closely related experience. Travel between the Public Safety Answering Points (PSAP) within Broward County is required.


Special Certifications and Licenses
Position requires the possession and maintenance of a valid Florida E Class Driver's License
Possession of or eligibility to obtain basic CJIS Security Awareness Level 4 certification.
Possession of a Project Management Professional Certification is a plus

Preferences
Masters Degree or Higher in Computer Science, MIS, CIS, Business, or closely related field
Experience managing cross functional large projects
IT Project management experience working closely with technical and end user staff on software development or software integration projects 
PMP, CAPM, and PgMP
Extensive experience with Vendor Management
Experience with executing the procurement process for acquisition of hardware, software, and services.
Knowledge and experience with Voice, Data Networks, or Automatic Call Distribution Systems (ACD)

Position Duties

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including technological research, analysis, design, development, and implementation of projects.

Reviews County-wide information technology strategic direction, recommends approaches for incorporation of the emerging technologies when appropriate, and implements the approved approach.

Reviews programming techniques and recommends information technology solutions, enhancement plans, and related cost-benefit comparisons.

Supervises professional and technical personnel in assigned work teams or sections.

Plans, organizes and implements approved emerging technologies.

Administers County-wide technological specialty functions.

Performs project management responsibilities for large scale complex information technology projects.

Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards.

Documentation of deployment, security, quality assurance, change controls, and compliance.

Develop project plans, direct, and monitor work efforts on a daily basis, identifying resource needs, performing quality and risk reviews, and proactively take mitigative steps to reduce the potential impacts of risks.

 Manages multiple E911 projects of low to high complexity.

 Serve as the liaison with the PSAP operations and E911 staff for training and acceptance testing related to assigned projects.

 Provide Vendor Management to ensure that all vendors are meeting their project and contractual commitments
.
 Participate in PMO meetings and process improvement updates for E911.

 Responsible for tracking key project milestones and adjusting project plans and/or resources to meet tall project deliverables. 

Coordinates and communicates with stakeholders at all levels. 

 Develop presentations to provide project updates to stakeholders at all levels of the organization

 Must possess extensive knowledge and expertise in the use of project management methodologies and tools

 Must follow Change Management processes and procedures. 

Performs related work as assigned.

Minimum Qualifications

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

Other Qualifications

Competencies

  • Tech Savvy
Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.

  • Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

  • Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.

  • Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

  • Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.

  • Courage
Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

  • Self-Development
Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates a strong commitment to development by regularly practicing and applying new knowledge and skills; is quick to share new learning with others. Creates a thorough, detailed development plan.

County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
  • Customer focus: Building strong customer relationships and delivering customer-centric solutions.
  • Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email [email protected] to make an accommodation request.

Emergency Management Responsibilities
Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

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