Medical Support Specialist bei Riveon Mental Health and Recovery

Description

Are you looking to join a company that makes a difference? Do you want to be part of an organization with a commitment to an inclusive and supportive culture? Do you enjoy company-wide staff events with opportunities for team building and getting to know your co-workers? Join our team of compassionate, empathetic, and dedicated staff!

With a career at Riveon Mental Health and Recovery, you’ll partner with a talented group of individuals in a team atmosphere, including a supportive and knowledgeable leadership team. You’ll also have access to a wealth of opportunities for your personal growth and development. 

Summary: The primary function of the Medical Support Specialist is to utilize customer service skills to meet client intake and information service needs, as well as, provide general information and referral services for the office(s). This position primarily provides administrative support to Riveon medical and nursing staff in Medication Assisted Treatment (MAT) Program. This position works closely with clinical personnel and the Client Access Coordinator to perform a variety of administrative duties, exercising discretion and judgment within the framework of established procedures. 

Essential Functions: 

• The Medical Support Specialist is responsible for maintaining MAT medical and nursing staff schedules in Electronic Health Record (EHR) system. 
• Use customer service skills while working with client in scheduling appointments and setting-up telehealth appointments (on-site or remote)
• Informs and reminds clients of scheduled appointments;
• Updates client information in EHR. 
• Assists clients in completing needed releases of information and obtains consents for treatment.
• Serves as liaison to Agency departments and external referral sources to ensure client access to services.
• Identifies and addresses staff and client needs to ensure smooth coordination of services. 
• Conducts intake interviews with clients and other referral sources to gather necessary information to connect clients with appropriate services. 
• Collects needed documentation and completes medication prior authorization forms as required by third party insurance. 
• Assists with ordering of medication prescriptions and refills as instructed by medical staff. 
• Tracks and reports CQI data as required. 
• Other duties as assigned

Requirements

General Requirements: Knowledge of medical terminology preferred. Scheduling, reception, customer service, and electronic health record experience required. Knowledge of HIPAA/confidentiality guidelines required. Must possess excellent written and verbal communication skills. Must have the ability to effectively work with Agency employees, outside contacts, and a diverse client population.

Educational Requirements: High school diploma or equivalent required; Associate Degree in related field or 3-years experience working in healthcare or medical office setting preferred.

Amount of Travel: Minimal, mostly confined to local travel. Riveon Mental Health and Recovery provides mileage reimbursement for work related travel.

Hours: Full-time, Day-Shift (Monday-Friday).

Salary Range: Salary commensurate with certification and experience.

Working Conditions: Professional office environment; exposure to computer screens; work closely with others; sitting for prolonged periods of time; may be required to stand, stoop, push, pull, bend, and lift and move light objects, such as records and boxes; manual dexterity required. Maintain mental capacity that permits making sound judgments regarding work and have regular attendance. The employee is expected to adhere to all agency policies and procedures.

Equal Opportunity Employer. Drug Free Workplace. We value our team members and provide an excellent total rewards package of benefits and perks designed to be customizable to your specific needs.

Our Total Rewards Package – What We Offer:

• Inclusive Culture with a Team Atmosphere
• Collaborative environment dedicated to clinical excellence
• Company-Wide All Staff Events - have fun while Teambuilding
• Wellness Programs and Activities
• Up to 41 days off per year (32 days of paid time off plus 9 paid holidays)
• Paid Bereavement Leave
• Paid Jury Duty Time
• Parental Leave
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• Company Funded Health Savings Account
• Company-Sponsored FSA and DSA Tax Savings Accounts
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Life Insurance and AD&D
• 100% Company Paid Long-Term Disability Insurance
• Added Value Benefits including:
  • Critical Illness Plans for Employee and Family
  • Accident Plans for Employee and Family
  • Identity Theft Plans for Employee and Family
  • Pet Insurance
  • Voluntary Short-Term Disability Plan for Employee
  • Whole and Term Voluntary Life Plans for Employee and Family
  • Voluntary AD&D Plans for Employee and Family
• 403(b) Retirement Plan with Company Match
• Access to Personal Financial Advisor
• Generous Team Member Referral Bonus Program
• License and Certification Reimbursement
• License Testing Fee Reimbursement
• Annual Tuition Reimbursement
• Travel Expense Reimbursement
• On-Site Pharmacy
• Casual Dress Code
• Shift Differentials and On-Call Stipends
• Stipend for Bilingual, Spanish-Speaking

Riveon Mental Health and Recovery Our customers discover their path to recovery with us—where help is always here, always ready. As their single point of access to the full spectrum of behavioral health services, we’re here for our communities 24/7, offering immediate support and continuous care for every age and diagnosis. Helping individuals find the help they need in one place, in an environment where they always belong.

Brand Values: Our unconditional commitment to the quality of care and the way care is provided by our staff and experienced by our clients and the community is reflected in our brand pillars:

• COLLABORATION: We believe in the strength of partnership, where professionals from different disciplines work together to address the complex needs of our clients.
• COMPASSION: We believe in treating everyone with empathy, kindness, and understanding.
• DIGNITY: We believe in ensuring all clients feel valued and respected as they improve their overall health and well-being.
• EXCELLENCE: We believe in delivering evidenced-based behavioral health services, where and when you need it, with a dedicated, high-quality staff.
• INCLUSIVENESS: We believe in creating a warm and inviting atmosphere, where every individual has equitable access to care.
• EMPOWERMENT: We believe in equipping individuals and families with the tools for long-term health and success.