Host(ess) bei Marcus Hotels & Resorts

Our team prides itself on delivering consistent, exceptional dining experiences. If you are passionate about hospitality, energetic, and possess the ability to provide superior service, Mason Street Grill is in search of a Host who thrives in a fast-paced environment and will deliver outstanding first impressions to our guests.

As a Host at Mason Street Grill, you will be the first point of contact for our guests, setting the tone for their dining experience. You will greet and seat guests, manage reservations, and ensure that every guest feels welcomed and cared for from the moment they arrive.

Mason Street Grill in downtown Milwaukee has become a local favorite for wood-grilled steaks, fresh seafood, handcrafted cocktails, and jazz music. In addition to great food and drinks, we provide exceptional service you can’t find anywhere else. At Mason Street, we want to serve experiences. Whether it’s the enticing aromas from the grill, the background sounds of live music, or the taste of a refreshing cocktail after a long day at work, we want to ensure that our guests’ time with us will bring them back again and again.

What you will be doing:

·         Warmly greet guests as they arrive and check for reservations or log walk-ins.

·         Escort guests to their tables, present menus and wine lists, and introduce the assigned server.

·         Manage the flow of seating to ensure even distribution and timely service.

·         Receive, record, and organize reservations and special requests.

·         Answer phones promptly and courteously, using proper greeting and communication standards.

·         Maintain cleanliness and organization of the host stand and entry area.

·         Assist with coat check and validate guest parking.

·         Support servers and bussers by assisting as needed to ensure seamless service.

·         Perform other duties as assigned by management.

Position Requirements:

·         Prior restaurant or hospitality experience required; host/hostess experience preferred.

·         Strong communication skills with a pleasant, professional phone voice.

·         Ability to work in a fast-paced environment and remain composed during busy periods.

·         Proficiency in English to communicate with guests and staff.

·         Ability to move through crowded spaces while escorting guests.

·         Knowledge of proper etiquette and guest service standards.

·         Familiarity with reservation systems such as OpenTable preferred.

·         Cash handling experience preferred.

·         Flexible schedule including evenings, weekends, and holidays.

What’s in it for you?

·         Complimentary, well-balanced meal every shift.

·         Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties.

·         Savings at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, and spas.

·         Discounted parking and “two-for-one” Marcus Theatres movie tickets.

·         Career growth opportunities, with the ability to transfer between properties while maintaining service credit.

·         Early wage access, paid time off, and company-paid life insurance.

·         Employee Assistance Program and 401(k) with employer match.

Job Type: Part -Time, Hourly

Pay Rate: $17.10 per hour

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Mason Street Grill is an equal opportunity employer.

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