Mission: TheAlumni Relationship Coordinator (Intern)builds relationships witha portfolio of IDEA alumniandhelps their assigned national manager of alumni affairs (alumni success coach)coordinate communication and coaching. They invest alumni in the value proposition of alumni success coachingand amass knowledge that helpsthe alumni affairs team better understand alumni progress toward college graduationandneeds forsupport.
Supervisory Responsibilities: None
Location: This is a part time (15-20hrsper week) remote position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.
Travel Expectations:
None.
Overview:
TheAlumni Relationship Coordinator (Intern) will coordinate the sourcing, prospecting, cultivating,and alumni support lead& schedulinggeneration amongst an assigned caseload, in partnership with their assigned national manager of alumni affairs. This role will focusinsupporting(a) alumni engagement & receptivity, (b) driving key undergraduate performance indicatorsknowledge & progress, (c) own the logistics of pre & post alumni success coaching check-ins, events, and programmatic engagement, and (d) ultimately, charge towards ensuring alumni peers are rendering the services, supports, & solutions of the Alumni Affairs Team.
A day in the life will entail, (A) checking in with you direct manager, (B) emailing, texting, and calling IDEA alumni directly with tailored pitches to both (1) amass undergraduate performance knowledge (e.g., quantitative and qualitative) and (2) compel alumni on the value proposition of our alumni success coaching support with their assigned manager of alumni affairs, (3) leading the coordination of calendaring and pre alumni success check-in logistics on Salesforce, and (4) collaborating with peer alumni relationship coordinators to drive KPI success for Dial Blitz Days, Text Blitz Days, Email Blitz Days, In-The-Field Campaign Attendance, Virtual Event Attendance, etc., and (5) other ad-hoc duties as assigned.
WhatYou’llDo
Lead Generation for Alumni Support: Use emails, texts, and calls to address alumni support needs and assess retention and completion risks.
Success Coaching Coordination: Schedule alumni coaching sessions (phone, in-person, or virtual), manage Salesforce updates, and oversee calendar invites.
Relationship Building: Build andmaintainrelationships with new and returning alumni, addressing undergraduate challenges with tailored solutions.
Engagement Campaigns: Drive undergraduate progress tracking through calls, surveys, texts, and partner data, focusing on FAFSA, semester registration, and regional programs.
Team Collaboration:Participatein onboarding(including Alumni Relationship Coordinator Academy),monthlyprofessional development,weeklyKPI reviews, andongoingpeer best practice sharing.
Knowledge and Skills – Competencies
Make Strategic Decisions:This individualis able togather relevant information, consider various options, and make choices that are in line with their current responsibilities and the team’s goals.
Manage Work and Teams:Thisindividual focuses on managing their own work effectively. They develop skills in time management, task prioritization, and self-organization, ensuring that they meet their personalobjectivesand contribute effectively to their teams.
Grow Self and Others:This individual actively seeks feedback, embraces challenges as learning opportunities, and engages in professional development activities to enhance their own skills and performance.
Build a Culture of Trust:Thisindividual focuses on awareness of their own emotional states and biases. They practice transparency and honesty in their interactions, contributing positively to team morale and trust.
Communicate Deliberately:Thisindividual can express ideas clearly and listen actively. They practice direct communication in their daily interactions and can adjustmessagebased on immediate feedback and audience understanding with support.
OTHER SKILLS
High quality written and verbal communication across diverse channels
REQUIRED EXPERIENCE:
Must be an IDEA Public Schools graduate
Education: Enrolled in AA or BA program, (minimum 30 credit hours)
0-1years of professional experienceas an undergraduate student, internships, part-time roles
PREFERREDEXPERIENCE:
Experience with Salesforceand/or relationship management, preferred
Experience withExcel to read, analyze, and inform next steps, preferred
80% Full Alumni Cohort Enrollment Management Knowledge Rate
90% Priority Alumni Retained into Upcoming Semester
What We Offer:
Compensation & Benefits:
Salary for this role is $11/hour.
Application process:
Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.
Learn more about IDEA
At IDEA the School Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here:https://ideapublicschools.org/our-story/#core-values
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