IT Service Desk Technician - On-Site bei Ogden Clinic

Under the direct supervision of the Information Technology Service Desk Supervisor, the Service Desk Technician is responsible for 1st-3rd tier support of 1500+ end-users in a Microsoft Desktop environment. This position is also responsible for installation, relocation, and maintenance of computers, software, and equipment.
The Service Desk Technician also provides support to management, providers, and staff in relation to usage of computer, network, and peripheral equipment.

Essential job functions include:

1. Analyze, install, configure, troubleshoot, maintain, and repair computer workstations (wired and
wireless), printers, scanners, mobile devices, and other associated peripherals.
2. Set-up new equipment and relocate existing equipment.
3. Configure and install new desktop systems and peripherals.
4. Install and maintain authorized software.
5. Provide front-line support to management, providers, and staff in relation to usage of computer,
network, and peripheral equipment.
6. Using the Service Desk system, perform cradle-to-grave management of service requests, incidents,
and problems using the ITIL methodology.
7. Manage user account provisioning and related tasks.
8. Provide excellent, professional technical support to end-users both in person and on the phone.
9. Evaluate each phone call and on-site visit to determine appropriateness of response and referral of IT
staff based on need and severity.
10. Remain on-call in a rotating system, prioritizing each call and escalating calls based on importance.
11. Available to work occasional night and/or weekends.