Admin Assistant - NHS Registrations bei Penrose Health
Penrose Health · London, Vereinigtes Königreich · Onsite
- Junior
- Optionales Büro in London
We’re looking for someone who takes pride in getting the details right, keeping things running smoothly, and playing an important role in helping patients access care. This isn’t just about ticking boxes - it’s about handling the details that make the difference: making sure registrations are accurate, processes are seamless, and every patient feels supported and connected to our care.
As an Admin Assistant in our central operations hub, you’ll guide patients through the registration journey, answer queries with care, and help ensure people stay registered with us. You’ll be trusted to follow processes precisely, manage a steady flow of calls and forms, and contribute to the smooth growth of our practice community.
Alongside your core registration responsibilities, you’ll also play a part in patient retention. This means making supportive outbound calls to patients at risk of leaving, answering their concerns, and helping them stay connected to our services where possible.
This role goes beyond routine admin. You’ll work closely with colleagues across our practices, spotting issues early, resolving patient problems quickly, and ensuring our systems run smoothly. Over time, you’ll become a trusted point of insight, helping our teams grow a thriving, connected patient community.
Key Responsibilities
- Support patients through the full registration and de-registration process with accuracy and care.
- Handle a steady flow of calls, forms, and queries, following NHS and practice processes precisely.
- Make proactive retention calls to at-risk patients, helping them stay connected to our care.
- Handle objections with skill, turning uncertainty into confidence and completing registrations
- Record key information and feedback to improve our processes and patient experience.
- Work with colleagues across practices to remove barriers and ensure registrations run smoothly.
What good looks like:
Within a few weeks you’ll be confidently handling registrations, answering queries, and making retention calls. Within six months, you’ll be established as a reliable, trusted member of the team — consistently accurate in your work, proactive in supporting patients, and contributing valuable insights to improve how we operate, helping to reduce churn and drive our growth strategy.
Skills, Knowledge and Expertise
- Detail-oriented – you follow processes exactly, take pride in getting things right the first time.
- Organised - you keep on top of forms, follow-ups, and logs so nothing slips through the cracks.
- Resilient – you stay calm when faced with rejections, objections, or pressure.
- Persuasive – you build trust and help patients make positive decisions about staying registered.
- Results-focused - you're motivated by targets and take ownership of growth outcomes
- Empathetic but commercial - you care about patients AND understand the business impact
- Quick learner - you pick-up our processes and NHS knowledge fast and apply it with confidence
What you're not:
- Someone looking for purely basic admin with no interest in patient contact
- Someone who just ticks boxes but gives up after the first objection
- Someone who prefers scripts to real engagement and problem-solving
- Someone who avoids accountability or hates performance targets
Benefits
We believe patients deserve seamless, supportive healthcare access - and the small details in the registration process are often what make the biggest difference. By making sure our registration / deregistration processes run smoothly and by working to engage patients at risk of leaving, you’ll help us grow a thriving patient community.
We expect a lot — but we also invest in our people. You’ll get:
We expect a lot — but we also invest in our people. You’ll get:
- 💰 Competitive salary + bonus — built to reward performance, not just tenure
- 💡 Professional development — we’ll back your growth with funding and support
- 📅 Birthday day off — because cake > email
- 🚲 Cycle + tech schemes — stay active and get the gear you need
- 🏥 Company pension — competitive NOW pension arrangement
- 🛡️ Company sick pay — peace of mind built in
- 🎉 Regular team socials — from low-key hangs to all-company events
- 🍦 Summer surprises + festive extras — because small things matter
- 💥 A real mission — not just perks: your work here helps fix the system
If you like working to clear goals, take pride in following processes carefully, and feel confident engaging with patients over the phone, this role is a chance to make a real difference in healthcare access. We’d love to meet you.
