Program Assistant bei CEO Empower (Community Action Agency)

CEO is a Community Action Agency that’s committed to making a positive impact by supporting our customers, colleagues, and community. We’re looking for individuals to join our agency that support and believe in our Values of:  Helping Others, Respect, Accountability, Innovation & Teamwork. CEO’s many programs offer a broad range of services to meet the needs of our community. 

Our Community Resource Center is seeking a Program Assistant that will:

• Provide daily reception and general administrative supports to the building. 
• Direct all phone calls to the appropriate programs; including monitoring the general voicemail box on a daily basis. Direct all customers to the appropriate programs; including managing the customers visiting the Food Pantry. 
• Be knowledgeable of all CEO programs and community resources available to customers; provide referrals as needed. 
• Perform a broad variety of administrative tasks to support the management team of program operations, this will include but is not limited to; collecting reports, meeting minute documentation, mail/package collection/distribution, update bulletin boards in common area with program information, scheduling meetings and facility arrangements, use of agency vehicles, etc…
• On Behalf of the Director of Community Services, follow up with appropriate staff to ensure request and correspondence are responded to on a timely basis; establish tracking system to ensure issues are addressed and resolved.
• Support the delivery service of all agency programs by completing projects and special assignments; This includes program intakes, appointments, and customer interactions.
• Participate in agency activities, including committees and subcommittees, as assigned.
• Support and/or participate in program recruitment and referral activities, as assigned.
• Assist with the utilization, training, troubleshooting, and policy and procedure of the identified client data base system (CAP60), as assigned.
• Maintain agency confidentiality policy and follow all other agency policies and procedures.  

Candidate Qualifications:

• Completed High School Diploma or GED required
• Prior work experience in an office setting. 
• Must be proficient with computers, specifically; experience with MS office suite.  
• Excellent organizational skills and customer service oriented. 
• AAS or BS degree Business Administration preferred.  
• Valid NYS Driver’s License required
• Candidate must be authorized to work in the US without the need for Visa Sponsorship

Other Benefits Include:

• Competitive Hourly Rate Offered $20
• Casual Dress Code
• Healthcare, Dental, and Vision Insurance (Flexible Spending/Dependent Care Accounts) *
• Cash payment of three thousand dollars for waiving health insurance (FT)*
• Telemedicine offered to staff
• Employee Assistance Program
• Optional 403(b) Retirement Plan*
• 12 paid holidays and 1 week off between Christmas and New Years.
• PTO/Sick Time accrual
• When eligible, Employer Sponsored Pension Plan starting at 5% of salary contribution*
• CEO qualifies eligible employees for the Federal School Loan Forgiveness Program*

Please note: applicants for this position will be required to complete standard background clearances. Apply: https://www.ceoempowers.org/about/join-us/ Call: 518-272-6012, ext. 301 EOE/AA