
Billing & Payments Manager bei Good Energy
Good Energy · Chippenham, Vereinigtes Königreich · Hybrid
- Senior
- Optionales Büro in Chippenham
No day will be the same - here are some of the highlights
- Customer invoice oversight: Take full accountability for the accuracy and timeliness of all customer invoices, over £200m annually, across domestic, SME, and I&C segments, including management of exceptions and errors to prevent unbilled revenue.
- Non-energy charges: Analyse and deliver non-energy charges, including volume tolerance, non-commodity charges, and reconciliations, ensuring accurate pass-through charges and timely application to customer invoices.
- Key account management & strategic alignment: Collaborate with Business Account Managers to maintain the health of critical key accounts, ensuring strategic alignment, monthly reporting, and resource allocation to drive essential actions and revenue delivery.
- Billing quality: Drive high billing accuracy by monitoring and analysing data, identifying process inefficiencies, ensuring correct VAT application, reducing exposure to regulatory schemes like GSOP, and aligning billing with settlement performance.
- Back billing: Ownership of the application of back-billing and of key preventative actions that reduce eligibility across the customer base, working in alignment with other critical teams such as Industry Operations and Smart to improve processes and reporting.
- Direct Debit management: Own the full Direct Debit lifecycle, ensuring timely BACS processing, robust recovery for failed payments, maintaining healthy balance through increasing or decreasing payments, and compliance with DD Guarantee and all regulatory requirements.
- Payment allocation: Manage accurate and timely payment allocation, ensuring invoices match payments, suspense accounts are controlled, and Billing, Collections, and Allocations remain closely aligned.
- Leadership: Lead a team of 10, across Billing and Payments, overseeing daily priorities, fostering cohesion, developing talent, managing performance, and driving recruitment aligned with business and individual goals.
What you'll need to succeed
- Experience leading billing and payment processes ideally in Energy
- Strong analytical skills and the ability to spot trends, risks, and opportunities in data.
- Knowledge of regulatory requirements in billing and payments (e.g. VAT, Direct Debit Guarantee, GSOP).
- A collaborative approach, able to build strong working relationships with Finance, Operations, and Account Management teams.
- Proven people leadership skills, with experience managing, developing, and motivating a team.
- A continuous improvement mindset, you’re always looking for smarter, more efficient ways of working.
Benefits you can rely on
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.