Payment Services Manager bei Austin Telco Federal Credit Union

Description

Payment Services Manager|Location: 11149 Research Blvd, Austin, Tx 78759|Department: Payment Services| Employment Type: Full-Time 

The Payment Services Manager is a hands-on operational leader responsible for overseeing the Payment Services department. This role drives process improvements, ensures regulatory compliance, and develops a high-performing team. The ideal candidate is passionate about operational excellence, member experience, and innovation in payment operations. 

What you'll do

• Lead daily operations across ACH, Share Draft, wire transfers, bill pay, Card Services, and fraud detection.
• Manage and develop the Payment Services team through coaching, performance management, and collaboration.
• Maintain vendor relationships and ensure service quality across payment platforms.
• Identify and implement process improvements to enhance efficiency and member satisfaction.
• Partner with Accounting and Finance to reconcile payment-related general ledgers.
• Serve as an escalation point for complex payment issues.
• Collaborate with Risk Management on compliance matters including OFAC, FinCEN, IRS, and BSA/SAR.
• Coordinate with tech support and vendors to resolve technical issues.
• Analyze payment trends and recommend operational enhancements.
• Support new payment initiatives and lead training efforts.
• Hire, train, and evaluate team members.
• Plan daily workflows and allocate resources effectively.
• Address employee concerns and ensure compliance with internal policies.
• Foster a professional, collaborative, and member-focused team culture.

What You Bring

• Bachelor’s degree in Business, Finance, or related field (preferred).
• Accredited ACH Professional (AAP) certification required within two years of hire.
• 2–3 years of experience in financial services or banking operations, with a focus on payments.
• Minimum 2 years of leadership experience.
• Strong understanding of ACH, wire, share draft processes, and Card Services.
• Excellent time management, organizational, and delegation skills.
• High attention to detail and ability to thrive in a fast-paced environment.
• Strong communication and interpersonal skills with a member-first mindset.

What We Offer:

• 401(k) Retirement Plan with company match, plus a Pension Plan to support your long-term financial goals.
• Paid Federal Holidays for all employees—including part-time team members.
• Community Engagement Opportunities through credit union-sponsored volunteer initiatives and events.

Additional Requirements

• Good credit standing (verified prior to hire)
• Successful background check and drug screening upon offer

Why Join Us?

At Austin Telco, we’re committed to delivering exceptional service to our members and fostering a workplace culture built on integrity, collaboration, and growth. Join a team that values innovation and leadership in financial services.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees.