Ophthalmic Assistant bei Newmedica

WHO ARE WE?

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.

• Our Purpose is to make a difference.
• Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry.
• Our Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs.

We provide services for NHS ICBs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 125,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

What are we offering you?

• £25,800.00 per annum FTE
• Up to 5% annual bonus. Subject to criteria being met.
• 200 hours annual leave plus bank holidays (pro rata)
• A company pension scheme
  
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service, discount retail vouchers.
• An environment where your learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues.   
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• Excellent transport links – located within 1 mile of junction 6 of the M5;
• Free on-site parking.

KEY RESPONSIBILITIES

Primary responsibility for delivering ongoing clinic services including:

• Managing the relationship with the patient and the provision of appropriate information to them, ensuring that exceptional customer service is delivered.
• Management of patient data; ensuring availability, required accuracy and confidentiality. This may involve retrieving patient records from and returning them to the Trust, liaising with Newmedica central operations team, updating Newmedica electronic patient records and producing and providing letters to patients.
• Performing, verifying and recording results of clinical testing with absolute integrity.
• Working with other clinic staff, including clinicians to ensure optimal patient flow, including assisting them if required.
• Undertaking other ad hoc and administrative tasks as required to ensure the smooth running of the clinic.
• Appropriate escalation of process, clinical, equipment, quality or infection risk issues.
• Maintaining a positive relationship with client teams at every interaction.
• Committed to continued professional development and clinical governance, including participating in appraisal process, completion of mandatory training and clinical audits and research as required.

Personal Specification

• A good level of general education or with equivalent experience
• GCSE Maths and English
• Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
• Excellent verbal and written communication skills with a good telephone manner.
• Excellent organisation skills and the ability to multi-task.
• Committed to delivery of consistently high standards of testing and administration.
• Enjoys the routine and rhythm of a process driven environment.
• Comfortable making a significant contribution in a small team.
• Able to balance working independently with appropriate escalation.

STATUS OF THIS DOCUMENT

• This job description is a guide to the work that you will initially be required to undertake.
• It may be changed from time to time, in consultation with you, to meet changing circumstances.
• It does not form part of your contract of employment.

CRIMINAL RECORDS DECLARATION

• Newmedica is exempt from Rehabilitation of Offenders Act (1974) and we will ask applicants to disclose details of convictions, irrespective of whether they are spent or not.

SAFEGUARDING

• It is the responsibility of all Newmedica employees and contractors to fully comply with NewMedia's safeguarding policies and procedures.
• Individuals must ensure that they understand their role in protecting adults and children that may be at risk of abuse.

If you have any questions or would like the full job description, please contact [email protected] and include an up‑to‑date CV.