Job Title: Commercial Pool Technician
Territory: Orlando / Kissimmee Territory
Reports To: Account Manager
Supervises: N/A
Job Classification: Full-Time, Hourly, Non-Exempt
Salary Range: The salary range for this position is $25-$35 per hour, and is dependent on multiple variables, including location, experience, and territory.
This position is temporarily remote; Position will be in-office in the future.
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES
The main role of the Commercial Pool Technician is to provide technical expertise, training, and support for existing and prospective clients. Additionally, the daily role will be to visit clients per schedule, perform diagnosis, repair, and replacement of commercial aquatics equipment, test water chemistry, adjust controllers and programming, clean and maintain chemical feed equipment, as well as performing pump room inspections and submitting work orders for all issues found in pump rooms and/or equipment.
Key Responsibilities Include:
- Onsite visits to new and existing clients on a regular basis
- Train clients, channel partners, etc. on chemical feed systems and VivoPoint software
- Provide technical support, repair, and installation of VivoPoint chemical feed systems, including controllers, modems, feed devices, tubing, injectors, etc.
- Provide technical support and perform installations, repairs, and maintenance on pumps, filters, heaters, etc., as needed
- Perform warranty repair and required maintenance of VivoPoint chemical feed systems
- Provide regular chemical water tests and recommendations to clients
- Take photo documentation of job sites, projects, and work completions as requested
- Provide material and labor cost estimates for repairs and installations as requested
- Record all service visit information on VivoPoint via entering manual readings, entering/updating service orders, and completing equipment profiles
- Record detailed notes on all service visits in NetSuite
- Communicate visits, repairs, and follow up information to supervisors in a timely manner
- Must wear appropriate PPE at all times
- Must communicate any needs for specialty tools, PPE, training, or support to managers immediately upon discovery of need
- Perform regular inventory of parts and equipment within your possession as requested
- Communicate with managers and billing department regarding job and project completions and parts used in a timely manner
- Must be able to gather parts and equipment from supply houses and other locations as requested
- Attend meetings, trainings, and company gatherings as needed
- Additionally, duties may be assigned based on changes in client needs and in company needs and services offered
