Front Office Manager bei LOTTE New York Palace

Overview

The Front Office Manager is responsible for leading the front desk operations of the hotel, ensuring a seamless guest experience from arrival to departure. This role involves supervising front office staff, managing reservations, and coordinating with other departments to uphold the highest standards of hospitality and service.

Core Job Responsibilities

• Assist in the management and supervision of the Front Office department (Bellmen, Doormen, Bell Captains, Concierge, Guest Service Agents, Towers Page, Towers Maitre D'Etage, Mail Desk Agents, and Package Room Attendants)
• Assist with blocking rooms and running daily reports
• Motivate, supervise, coach, develop, empower, and discipline the Front Office team as needed
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Accommodate groups to ensure optimal levels of guest satisfaction and repeat business
• Ensure that Standard Operating Procedures are being adhered to
• Ability to stand for extended periods of time as required by the role.
• Perform other tasks as assigned by the Director of Front of the House