Call Center Collection Representative – Evenings bei Active/Balanced Healthcare Receivables LLC

Description

Medical Call Center Representative - Part-Time Evenings - On-Site - Bi-Lingual (Spanish) 

Make a Difference in Healthcare While Building Your Career

At BHR, we serve our clients so they can heal theirs. Join our dedicated team in Nashua, New Hampshire, where you'll play a vital role in helping healthcare providers and first responders while enjoying outstanding benefits and job security.

Established in 2007 | Privately Owned | Excellent Regional & National Client Base

Part Time Employee Benefit

FREE Virtual Healthcare for you and your entire household through AllyHealth

• Primary care, urgent care, dermatology, mental health services
• Scheduled therapy, psychiatry visits, life coaching
• ZERO co-pays - completely free to employees
• Employee Assistance Program - free counseling and support for you and family

Benefits After 90 Days:

• Paid Birthday Off - celebrate your special day
• Paid Holidays

Benefits After 1 Year:

• 401(k) Plan - 100% employer match up to 4% of salary (100% vested immediately)

Your Role: Medical Call Center Representative

Work directly with consumers to resolve medical billing matters through professional negotiation and communication:

Primary Responsibilities:

• Account Resolution - Contact consumers to negotiate payment in full, settlement options, and payment arrangements
• Strategic Negotiation - Review account information and ask probing questions to understand consumer situations and overcome payment objections
• Skip Tracing - Execute verbal skip tracing procedures to locate consumers, including gathering updated contact and employment information
• Documentation - Maintain accurate records by updating consumer information, call results, and detailed notes in our system
• Professional Communication - Leave compliant voicemail messages using mandated scripts
• Regulatory Compliance - Strictly adhere to HIPAA, FDCPA, TCPA, PCI-DSS, and all Federal and State Consumer Protection Laws
• Performance Standards - Meet and maintain established KPI (Key Performance Indicator) levels
• Additional Duties - Support team objectives through various tasks as assigned by management

Work Environment & Schedule

Schedule: Monday - Thursday 4pm - 8pm, Friday 4pm - 6:30pm

 - There is a Bi-Lingual Differential of $1.00 more per hour worked - 

Environment:

• Climate-controlled office setting
• Assigned cubicle workspace
• Primarily sedentary role (95% seated)
• Occasional light lifting (under 5 lbs)
• Building has stairs to access different areas

Why Choose BHR?

• Stable, Growing Company - 18+ years of steady growth
• Meaningful Work - Directly support healthcare providers and help consumers resolve medical billing
• Comprehensive Training - We invest in your success with thorough training and ongoing support
• Career Growth Opportunities - Room for advancement within our organization
• Exceptional Benefits - Industry-leading package that supports you and your family
• Professional Development - Learn valuable negotiation and communication skills

Ready to Join Our Team?

IMPORTANT: This position requires excellent attendance and the ability to work your full committed schedule. We're looking for reliable team members who understand the importance of consistency in our consumer-focused environment and can maintain professional standards while meeting performance expectations.

Apply today to start your rewarding career with AHR, where your dedication to attendance, professional communication, and performance excellence will be recognized and rewarded with outstanding benefits and career growth opportunities.

AHR is an equal opportunity employer committed to workplace diversity and inclusion. Reasonable accommodations available for qualified individuals with disabilities.

Requirements

What We're Looking For

ATTENDANCE IS CRITICAL - Reliable team members who honor their committed schedule

Required Qualifications:

• Computer Proficiency - Ability to operate personal computers and office applications
• Training Completion - Must complete Basic Training and pass all required testing
• Insurance Knowledge - Basic understanding of health insurance, motor vehicle insurance, and worker's compensation insurance
• Communication Excellence - Strong verbal and written communication skills
• Professional Demeanor - Ability to respond to questions tactfully and professionally
• Interpersonal Skills - Strong human relations abilities for consumer interactions
• Performance-Oriented - Ability to meet and maintain KPI performance levels

Personal Qualities:

• Honest, authentic, and hardworking
• Professional and empathetic approach to consumer interactions
• Detail-oriented with strong organizational skills
• Team player with positive attitude
• Resilient and able to handle challenging conversations