IT Coordinator bei None

The Information Technology (IT) Coordinator is responsible for overseeing the daily operations and support of the organization’s IT systems. This includes providing direct technical support, maintaining hardware and software, managing IT assets, coordinating IT projects, and collaborating with external consultants. The IT Coordinator ensures staff have access to reliable, secure, and efficient technology resources while supporting the overall operational goals of the organization. This position also supervises the daily responsibilities and professional development of the IT Service Desk Technician.

Essential Duties and Responsibilities

Day-to-day responsibilities include:

• Provide prompt and effective technical support for hardware, software, and networking issues.
• Resolve IT help desk tickets in a timely manner while ensuring high customer satisfaction.
• Maintain an up-to-date inventory of all IT assets, software licenses, and documentation.
• Oversee the procurement, deployment, maintenance, and disposal of IT equipment.
• Perform regular updates, patches, and preventative maintenance on all operating systems and applications.
• Monitor and maintain hardware including desktops, laptops, printers, and peripheral devices.
• Manage the organization’s Verizon Business Account, including setup and administration of cell phones and iPads.
• Administer Adobe Pro user accounts via the Adobe Admin Console.
• Assist in the configuration and maintenance of network infrastructure, including routers, switches, firewalls, and Wi-Fi access points.
• Work with IT consultants to resolve complex network and infrastructure issues.
• Implement and enforce IT security policies, procedures, and best practices.
• Support backup and recovery procedures to ensure data protection.
• Develop, update, and maintain IT documentation such as SOPs and user guides.
• Train and advise employees on IT systems and software, enhancing digital literacy and operational efficiency.
• Contribute to the planning and execution of IT projects, including upgrades, new implementations, and infrastructure improvements.

Supervisory Responsibilities:

• Manage the daily work of the IT Service Desk Technician.
• Set performance goals and expectations; provide ongoing guidance and direction.
• Conduct regular performance reviews and provide feedback.
• Offer mentorship and technical training to enhance technician skills and customer service.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; equivalent relevant work experience considered.
• Proven experience in IT support and coordination roles in a multi-user, fast-paced environment.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Strong understanding of mobile and tablet device management (iOS/Android), especially in enterprise environments.
• Experience with asset lifecycle management, procurement, and vendor coordination.
• Working knowledge of IT security protocols and basic networking concepts.
• Familiarity with tools such as Active Directory, Microsoft 365, Adobe Admin Console, and network configuration interfaces.
• Excellent interpersonal and communication skills.
• Strong problem-solving and time-management capabilities.
• Ability to work independently and collaboratively.
• IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

Physical Demands and Work Environment

• Regularly required to sit, stand, walk, bend, stoop, kneel, and use hands and fingers to operate computer equipment and tools.
• Specific vision abilities include close vision due to computer work.
• Light to moderate lifting (up to 25 lbs.) may be required when moving hardware or setting up IT equipment.
• Work environment is typically a well-lit, climate-controlled office but may require visits to off-site program locations.
• Must be able to communicate effectively, both verbally and in writing.
• Consistent and reliable attendance is essential.
• Must be available for occasional evening or weekend support during critical system events or emergencies.