Sales Coordinator RES- TEMP bei None

Responsibilities and Duties

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.
• Maintains high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.
• Complies at all times with Callaway standards and regulations to encourage safe and efficient operations.
• Keep accurate communication flowing freely among all hotel departments.
• Know your work schedule and follow it with a high degree of reliability.
• Maintains a clean, neat and orderly work area
• Perform other duties as assigned by supervisor or management.
• Attend all meetings/training as required by supervisor or manager.

Qualifications

Education & Experience: 

• Highschool graduate
• One year hotel experience, Front Desk or Reservations preferred.
• Knowledge of Opera, Delphi FDC preferred.
• Knowledge of Microsoft Suite applications to include Word and Excel

Physical Requirements:

• Ability to work on a computer for extended periods of time.

Skills & Qualifications:

• Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member.
• Be able to evaluate and select among alternative courses of action quickly and accurately.
• Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests.
• Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during the course of guest visits.
• Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the particular need.
• Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests.
• Be able to work with and understand financial information and data and perform basic math functions.
• Able to communicate accurately and effectively in verbal and written form with guests and associates to respond accurately and completely to people to give directions, instructions, information, answer questions, and provide service as required.
• Accuracy in all mathematic computation