Police Support Specialist I/II bei City of Modesto, CA

About the Department

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.  Specifications are not intended to reflect all duties performed within the job.

Interested in working in law enforcement in an administrative capacity? The Police Support Specialist position has all the rewarding law enforcement components one looking to serve the community could want! If you are wanting to work in a fast paced environment, serve in law enforcement, and make a difference this is the career for you! 

To perform a variety of specialized clerical duties applicable to a police operations environment that includes heavy public contact, record keeping, document processing, typing, word processing, and filing; and to perform related work as assigned.

DISTINGUISHING CHARACTERISTICS

This is the entry level class in this series, competent to perform a variety of office support and clerical duties while learning operations and procedures specific to the Police Department. Positions are characterized by the presence of clear guidelines from which to make decisions and the availability of supervision to provide guidance in non-routine circumstances. Specific duties, including the amount of public contact, typing, word processing, use of an on-line computer system, and direct support for functions of the unit, will vary depending on assignment. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and process of the assigned area are learned. 

Position Duties

Manage and provide information to the public and City staff, using judgment and the application of policies, rules, or procedures.

Copy, sort, file, retrieve, and distribute a variety of documents and police reports, citations, warrants, and other materials to appropriate staff and agencies.

Type, word process, record, and file a variety of police records, reports, and materials including memos, letters, reports, complaints, declarations, booking information, warrants, citations, and crime and traffic reports from hard copy or dictation.

Answer phone calls and respond to citizen questions and complaints, directing to appropriate agency, department, or staff, as appropriate. 

Assemble, code, index, record, and summarize a variety of police data including serious crime offenses, stolen, stored and towed vehicles, crime reports, booking sheets, file field interrogation cards, and related documents.

Type or word process complex and sensitive correspondence, reports, forms, and specialized documents from drafts, notes, dictated tapes, or brief instructions; may compose routine correspondence and brief reports.

Perform technical research of confidential and sensitive information using standard reference materials, police department records management systems, internal databases, and law enforcement databases; assist officers and other staff on accessing and utilizing record management systems and databases.

Assist field officers with information related to agency warrants, criminal history, and records checks. 

Develop, maintain, and distribute a master calendar of scheduled court appearances to department staff.

Receive, log, and review subpoenas for accuracy; compile information and maintain records, as required; distribute subpoenas to appropriate staff and agencies. 

Assist with the registration of sex, drug, arson, and gang registrants.

Receive and process requests for background checks. 

Conduct basic financial transactions, including billing, invoicing, ordering of supplies, and receiving monies.

Provide the District Attorney’s office information including case filings, additional reports, video, dispatch logs, and criminal history to prosecute cases in court. 

Process report requests and release in accordance with the Public Records Act. 

May prepare, update, and maintain a variety of calendars, schedules, and appointments.

Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service. 

Observe and maintain a safe working environment in compliance with established safety programs and procedures.

Marginal Functions:

Perform related duties as assigned.

Minimum Qualifications

Knowledge of:

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Correct English usage, including spelling, grammar, and punctuation. 

Business writing and standard format for typed materials.

Basic business arithmetic, including percentages and decimals.

Basic understanding of the Penal Code, criminal justice system, and the roles of various law enforcement agencies.

Pertinent federal, state, and local laws, codes, rules, and regulations.

Ability to:

Interpret, explain, and apply City and department policies, procedures, rules, and regulations.

Organize, prioritize, and coordinate assigned work flow

Type and perform word-processing at a speed necessary for successful job performance.

Make accurate arithmetic calculations.

Prioritize work and coordinate several activities simultaneously.

Use initiative and sound independent judgment within established guidelines.

Establish and maintain effective working relationships with those contacted in the course of work.

Communicate clearly and concisely, both orally and in writing.

Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

Experience and Training Guidelines

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Experience:

One year of responsible clerical or customer service experience in an office setting.

Training:

High School diploma or GED equivalency.

License or Certificate:

Depending upon assignment, a valid California driver’s license may be required.

Other Qualifications

WORKING CONDITIONS

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