Case Manager II-III Youth Diversion [1417] bei undefined

Position: Case Manager II-III Youth Diversion [1417]

Program: Amarillo, Texas – Family & Youth Diversion

Salary range:

Case Manager II: $43,305.60 Annually

Case Manager III: $46,009.60 Annually

Shift available: Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Conduct crisis response and coordination with you and families experiencing or who are at-risk of experiencing a crisis episode
• Conduct comprehensive life needs assessments (CANS/NOMS) taking into account needs as viewed by the child/family members, & school personnel in a timely manner
• Provides any community referrals needed, and follows up with the family, referral, and community resource to ensure need was met
• Provides skills training using evidenced based curriculums
• Advocates on behalf of the child/adolescent served so that access for required services are available and that services rendered in a timely fashion and in accordance with the child's abilities
• Provide outreach in community when needed to inform others about the Family & Youth Diversion Program
• Spend 50% of time with families and youth/providing services to families and youth
• Maintain same-day next-day documentation requirements and have a 95% or higher compliance average for all families served
• Be willing to travel to provide services throughout the Texas Panhandle
• Executes prudent action in emergency situations and will help team members when families need crisis response or other diversion-based services
• Adheres to TPC Business Code of Conduct and reports concern if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job:

• Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
• For Case Manager II, minimum one (1) year of experience in behavioral health case management
• For Case Manager III, minimum two (2) years of experience in behavioral health case management
• Graduate work in a related field may be substituted for up to one (1) year of experience
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents: www.texaspanhandlecenters.org/careers
• Must have a valid Texas driver’s license and be insurable under agency vehicle policy
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• Bilingual
• Experience working with youth and families

At TPC, passion and meaningful work are rewarded! We offer full-time employees:

• Click here for TPC’s FY2026 Summary of Benefits
• 501(c)(3) designation – you can apply for the Public Service Student Loan Forgiveness
• Robust benefit offerings – Urgent Care visits for a low $10 co-pay, Medical, Dental, and Vision
• Employer paid life insurance (1.5 times employee’s salary)
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer match 1% higher than employee’s contribution up to 6% in the 403(b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone