Senior Technical Specialist [NAC] bei Mercedes-Benz Group AG

Job Responsibilities
Coordinate and manage the operations of the technical support team at the Network Assistance Center
As an automotive technical specialist with solid diagnostic knowledge, your responsibilities will include:
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Utilizing your automotive technical knowledge to provide specialized guidance and support to the Mercedes-Benz network, using the latest digital tools available from the brand.
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Collaborating with cross-functional teams on various technical topics across the full range of Mercedes-Benz passenger vehicles to identify solutions and provide answers.
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Staying up-to-date with the latest trends and advancements in the automotive industry, continuously enhancing your skills through training and development initiatives.
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Support & resolve Mercedes-Benz Workshops with any technical issues
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Working in a global team to deliver diagnostic content in time, with the defined quality
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Effective communication and co-ordination with Various Stake Holders.
Skills Required
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English language proficiency – excellent written and strong verbal communication skills
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Degree in Automotive Engineering or a Certification in Automotive Diagnostic.
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Experience as a workshop specialist or in automotive development is an added value.
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Knowledge of automotive technology Mercedes-Benz Systems.
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Knowledge or experience in diagnostic methodologies.
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Independent working experience with electronically controlled vehicle systems.
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Good Understating of Gasoline, Diesel engine and automatic transmission & its subsystems
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Good understanding of diagnostic tester and diagnostic tools.
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Customer oriented thinking.
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Good analytical skills for analyzing the field issues related to vehicle & diagnostic tester content
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Basic Knowledge of CAN and UDS protocol is an added advantage
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Team player.
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Motivation to learn other languages is an added value
Experience
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Hands-on experience in diagnostics & troubleshooting of automotive electronic vehicle systems
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Experience on Aftersales diagnostic
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Experience in dealing with the different stake holders and work under challenging environment