Facilities Support Coordinator- Journeys bei Genesco

The Ideal Candidate

This position assists and supports all Genesco Maintenance with the administration and execution of customer service to Journeys Group and Johnston & Murphy Retail stores.

How You Will Make an Impact

• Manage heavy call volume for department; take detailed messages, screen incoming calls for priority of importance, decide on plan of action, route calls to appropriate vendor.
• Follow up on store work orders placed in Maintenance Manager through completion.
• Verify work order completion through back up paperwork and store associates.
• Purchase, organize, and maintain warranty database for electronic equipment. Ensure timely deliveries and keep record of back-up stock.
• Responsible for the dismantling and disposal of trade specific items for stores that have closed, relocated.
• Maintain Preventative Maintenance list for HVAC and fire services and update for store open/close.
• Assist in special projects as requested.
• Monitor eStat specific stores for maintenance issues.
• Follow up on all utility, fire marshal, roof leak and maintenance related issues.
• Identify areas of possible maintenance cost savings.
• Use and update Maintenance Manager on every work order.

 Experience and Skills You'll Need to Have

• 2+ years of retail or facilities experience preferred
• Able to communicate effectively with store associates and vendors
• Understanding of basic maintenance skills as it relates to retail stores
• Ability to prioritize based on urgency of issues
• An absolute attention to detail
• Must be on call to handle ‘after hours’ emergency calls (as required)

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